Police Communications Services Supervisor

City of Charlotte•Charlotte, NC

1d•Onsite

About The Position

The Police Communications Services Supervisor is responsible for planning and directing the operation of the Charlotte – Mecklenburg Police Department’s (CMPD) Emergency 911 Communications Center. Work involves responsibility for planning and managing a staff of professional and technical employees.

Requirements

Bachelor’s degree in Public Safety Management, Public Administration, Criminal Justice, or a related field.
Five (5) years of experience in emergency communications and dispatching operations in a computer aided environment.
Three (3) years of supervisory experience.
OR Equivalent combination of training and experience.
Obtain and maintain Police Safety Telecommunicator (PST) certificate, FEMA-ICS 100 certification, Communications Training Officer certificate, and as others as neeed.
Maintain valid class “C” driver’s license.
U.S. Citizen
Knowledge of police operations & dispatching procedures.
Knowledge of the geographic areas of the city of Charlotte.
Excellent oral and written communication skills
Knowledge of radio, telephone, and computer aided dispatch communication systems.
Ability to prepare and maintain routine records and comprehensive files.
Ability to organize, communicate, and present concise oral and written reports.
Knowledge of Federal Communications Commission rules and regulations pertaining to the operation of a two-way radio system.
Ability to establish and maintain effective working relationships with employees, other agencies, organizations, and the public as necessitated by the work.
Knowledge of the operation of large call taking centers.
Knowledge of budget preparation, tracking, and management.
Ability to plan, organize, and supervise subordinate employees.
Ability to provide effective leadership and direction for Emergency Communications Center projects and activities.

Responsibilities

Directs personnel responsible for supervising Police Telecommunications engaged in receiving and processing 911 emergency calls and dispatching police field units to reported incidents of crime or emergencies.
Monitors call taking and dispatch activities to ensure efficient and effective work operations.
Prepares work schedules for personnel on an assigned shift.
Reviews and approves daily assignments of Police Communications Operators and allocation of workstation equipment to ensure optimum use of resources.
Monitors operating efficiency of computer-aided dispatch (CAD) system and related equipment to ensure timely resolution of technical problems.
Inform staff and ensure implementation of new policies and procedures relating to emergency communications operations.
Responsible for notifying management of critical incidents or emergencies.
Monitors and ensures the on-going training of staff on emergency communications procedures and systems operations.
Conducts operational studies and prepares management reports on staff and CAD system performance.
Provide positive leadership for supervisors, telecommunicators, and staff to support the objectives and mission as determined by the Department and Chain of Command.
Manages the technical elements and personnel manners of the Emergency Communications Center, i.e., radio, 911, employee development, staff relief factor, etc.
Perform other job-related duties as assigned.