POLICE ADMINISTRATIVE CLERK

CITY OF FAIRBURN • Fairburn, GA

12h • $21 - $22 • Onsite

About The Position

The City of Fairburn Police Department is seeking to fill a Police Administrative Clerk. This is a non-exempt position the Police Administrative Clerk is responsible for providing administrative office support and customer service for the Police Department to include fingerprinting, evidence management, processing of business license applications, and responding to citizen inquiries, requests, and/or complaints. Reports to the Police Lieutenant.
Hiring Range: $20.76 - $21.80 Hourly Rate (Depending on qualifications)
Work Days/Hours: Monday - Friday; 8am - 5pm

The Police Administrative Clerk is responsible for providing administrative office support and customer service for the Police Department to include fingerprinting, evidence management, processing of business license applications, and responding to citizen inquiries, requests, and/or complaints. Reports to the Police Lieutenant.

Requirements

• High School diploma; supplemented by three (3) of experience in either performing general office or administrative support; experience in working with the public and responding to customer service requests, particularly in a municipal government or law enforcement setting, or combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
• Requires an acceptable comprehensive background check to include a local and state criminal history check and satisfactory results from pre-employment substance abuse testing. This position is deemed safety-sensitive and is subject to random alcohol and controlled substance testing.
• Knowledge of related regulations applicable to municipal administration process.
• Knowledge of billing and collection practices and procedures, financial record-keeping practices, and local government revenue sources
• Knowledge of the Georgia Open Records Act and department training related to the Act.
• Knowledge of the operation of general office equipment including calculator, computer keyboard, computer word processing or other programs, telephone, telephone console, or copy machine as required.
• Knowledge of or ability to learn the department's rules, regulations, policies, and procedures.
• Knowledge of use of proper grammar and spelling.
• Skill in MS Office Suite, billing and payment software, as well as knowledge and understanding of the organizational structure, workflow, and operating procedures.
• Skill in planning and organizing daily work routine; estimates expected time of completion of elements of work and establishes a personal schedule accordingly; implements work activities in accordance with priorities and estimated schedules.
• Skill in oral and written communication.
• Skill in time management, organization, and people
• Skill in Interpret and apply City and departmental rules, policies, and procedures as applicable to business licensing revenue collection.
• Ability to remain calm, composed and in control while dealing with a wide range of citizens including those who may be belligerent, hostile, or have a language barrier.
• Ability to respect sensitive information and maintain confidentiality of records.
• Respond to difficult and sensitive citizen inquiries and complaints.
• Ability to learn, understand and apply the concepts, practices and procedures of the department.
• Ability to handle several projects simultaneously.
• Ability to understand and follow quickly and accurately oral and written instructions.
• Ability to prepare clear and concise reports and maintain accurate records. Ability to maintain alphabetical and chronological files.
• Ability to work independently without specific instructions.
• Ability to establish and maintain effective working relationships with City employees and the general public.
• Ability to provide excellent customer service to employees and vendors in person and by telephone.
• Ability to have good judgment, tact and professionalism.
• Ability to multi-task with frequent interruptions.

Responsibilities

• Performs a variety of administrative support work for sworn officers and the records staff as need.
• Provides initial contact with the public for callers contacting the police department administrative division over the telephone and occasionally at a public counter; determines the nature of the contact; provides factual information regarding services, policies and procedures, takes messages, or directs the caller to the proper individual or agency.
• Conduct background checks and fingerprints for applicants; maintains and safeguards background check files in accordance with law and Departmental policies and procedures.
• Processes documentation pertaining to business licenses; provides information regarding licenses, required documentation, and procedures; reviews completed license applications; forwards routing sheets for approval; and enters data into computer; balances computer reports to verify accuracy of data entry; notifies applicants of applicable license fees; investigate complaints and recommend corrective action as necessary to resolve issues; manage the timely processing of payments for various City operations.
• Receives business license payments from applicants and issues licenses; forwards collection of revenues as appropriate.
• Complete and responds to open records requests for department records related to administrative, operational, civil and criminal matters within the required deadlines established by state law; evaluates new requests to determine what records are being requested, and ask for clarification from requestors, if needed.
• Receives and processes inquiries or forwards to appropriate personnel for resolution; answers telephone, receives and distributes mail, and manages information and files.
• Files and maintains police records according to state statutes.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED