Poker Tournament Supervisor - Borgata

MGM Resorts•Atlantic City, NJ

42d•$25•Onsite

About The Position

Are you ready to lead the action in one of the most thrilling environments in gaming? As a Poker Tournament Floor Supervisor, you will take charge of the daily operations in the Poker Room, ensuring that both your team and our guests have an exceptional experience. Dive into the excitement as you oversee non-management staff during high-stakes tournaments, all while delivering top-notch service and maintaining the lively atmosphere that keeps players coming back for more!

Requirements

High School Diploma or GED
1+ Years of Prior Relevant Experience in a similar role
Work varied shifts, to include weekends and holidays

Responsibilities

Supervise assigned operational functions of the Poker Tournament consistent with the strategic plan, the fiscal budget, and the company's short term and long-term profitability objectives
Facilitate and operates daily poker tournaments, greet players and maintain the Poker games seating list
Explain games and procedures, and assist the guests with any necessary requests
Solicit feedback from employees and ideas and suggestions from guests for new products, services, technology and processes to ensure the company's competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment
Resolve guest and employee complaints, escalate to Tournament Manager if needed
Maintain table game signage; replace old signs and create new ones per the request of Poker Tournament personnel
Supervise the delivery and measurement of guest service consistent with the company's core service standards and brand attributes
Adhere to the company's status quo third party representation philosophy, complies with company policies, legal requirements and collective bargaining agreements

Benefits

Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
Free meals in our employee dining room
Free parking on and off shift
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans.

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