Poker Supervisor (Full-Time)

Miccosukee Resort & Gaming

9h•Onsite

About The Position

We are looking for an experienced Poker Supervisor to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way. Miccosukee Casino & Resort is expanding, with completed projects including a new Smoking Room & Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination. We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino & Resort has been awarded the 2023 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times’ Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025. We are seeking passionate, service-oriented individuals to join our exceptional team. If you’re ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you!

Requirements

High school diploma or equivalent
Must be able to obtain and maintain a Tribal Gaming License
3 years of experience in poker room
Working knowledge PC skills including MS Word and Excel
Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines
Must be able to frequently move freely about the property, maintain manual dexterity to access computer via computer keyboard and operate office equipment, such as telephones, copiers, etc., withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction
Be able to work indoors and be exposed to various environmental contaminants including smoke
Ability to lift or carry a minimum of 20 pounds unassisted in the performance of specific tasks assigned
Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives
Must maintain a positive attitude toward work and interface with guests in a congenial and polite manner
Must be able to address stressful situations with clients with dignity and the utmost tact and politeness
Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods

Responsibilities

Lead and manage Poker Dealers to ensure mentoring meets Miccosukee Service Expectations
Adhere to the Miccosukee Service Expectations and ensure team compliance
Monitor compliance with all aspects of Miccosukee Casino & Resort internal controls
Train, coach, counsel, evaluate and administer discipline to Poker team
Make recommendations for the termination of any subordinate team member who, after coaching and discipline, performs at levels below Miccosukee Service Expectations
Interview prospective team members and measure against Miccosukee Service Expectations
Make recommendations for the employment of candidates who will perform at or above Miccosukee Service Expectations
Maintain complete knowledge of and comply with all departmental policies and procedures
Responsible for starting games, tracking team member hours and rotations, making table decisions and running promotions
Responsible for bank fills and chips purchasing.
Evaluate operating procedures, recommend changes, and implement approved changes
Maintain confidentiality of pertinent casino data
Maintain clear and open communication with guests, managers and team members
Consistent and regular attendance is an essential function of this job
Performs other related duties as assigned