Poker Room Manager

Dania Entertainment Cen•Dania Beach, FL

8d•Onsite

About The Position

The Poker Room Manager is responsible for the overall leadership, strategic direction, and day-to-day operations of the Poker Room. This role ensures operational excellence, regulatory compliance, and an exceptional guest experience, while fostering a high-performing team aligned with the company’s mission, vision, and values. The Poker Room Manager plays a critical role in driving revenue, maintaining game integrity, and creating an engaging and professional environment for both guests and team members.

Requirements

High School diploma required, bachelor’s degree preferred.
Minimum of 5 years of poker room management experience preferred.
Bilingual (English/Spanish) preferred.
Must be able to obtain and maintain the appropriate state occupational license.
Strong knowledge of poker room operations, concepts, practices, and procedures.
Demonstrated ability to lead teams in a fast-paced, high-volume environment.
Knowledge of employment laws and best practices in employee relations.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Strong leadership, organizational, and decision-making abilities.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to stand and walk for extended periods throughout the shift.
Ability to work in a fast-paced, high-noise casino environment.
Ability to observe and monitor gaming activity for extended periods with a high level of attention to detail.
Ability to lift and/or move up to 25 pounds occasionally.
Ability to bend, reach, and navigate throughout the gaming floor as needed.
Must be able to respond quickly to operational or guest situations.

Nice To Haves

High School diploma required, bachelor’s degree preferred.
Minimum of 5 years of poker room management experience preferred.
Bilingual (English/Spanish) preferred.

Responsibilities

Manages and directs all daily activities and employees in the poker room.
Maintains integrity and security of all games, company assets, and staff.
Responsible for maintaining the types of games being played, including limits and buy-ins.
Accountable for achieving Poker Room revenue targets through effective game mix, table utilization, and player engagement strategies.
Ensures compliance with all state gaming regulations, procedures and internal controls.
Ensures the highest level of customer service for guests and staff.
Oversees employee lifecycle activities, including recruiting, scheduling, training, coaching, and performance management.
Manages labor costs by optimizing staffing levels, scheduling efficiency, and overtime control in alignment with budgeted targets.
Collaborates with Finance and Marketing to forecast revenue, support promotional strategies, and evaluate the financial impact of tournaments and special events.
Ensures strict adherence to internal controls related to cash, chips, and gaming transactions to mitigate financial risk and protect company assets.
Develops, implements, and maintains procedures for all Poker Room operations and positions.
Provides resolution to employee and customer-related issues in a timely and professional manner.
Evaluates employee performance and takes corrective action as required, consistent with company policy.
Utilizes surveillance systems to monitor gameplay, dealer performance, and adherence to procedures.
Takes appropriate action to address and resolve suspicious or non-compliant activities.
Collaborates with departments such as Security, Surveillance, Compliance, and F&B to ensure seamless operations.
Drives initiatives to increase poker room traffic, guest retention, and revenue performance.
Promotes a culture of accountability, teamwork, and continuous improvement.
Performs all other duties as assigned.