Poker Supervisor

Ameristar Casino Hotel Vicksburg • Vicksburg, MS

7d • $21

About The Position

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Responsible for providing guidance and daily supervision to staff in the Poker area. Supports and administers operational goals and monitors achievements of performance and profit objectives.
Enthusiastically supports, actively promotes, and demonstrates customer service in accordance with departmental and company standards and programs.
Ensures customer service standards are followed by all team members and addresses issues as they arise.
Responsible for supporting compliance to departmental budgets.
Schedules, trains, motivates, evaluates, and supervises staff in order to ensure that employees receive adequate guidance and resources to accomplish established objectives.
Establishes and monitors standard operating procedures, guidelines, and objectives; maintains administrative processes.
Maintains appropriate staffing in order to ensure efficient operation of the Poker Room.
Determines when to open and close Poker games; monitors games in progress in order to maintain optimum operating efficiency while meeting customer needs.
Supervises games in progress to ensure game security, compliance with established departmental policies and guidelines, and adherence to gaming regulations.
Responsible for game spread to provide optimal labor efficiency and guest service.
Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures.
Accounts for chips on Poker games. This includes making fills and credits as needed.
Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
Maintains strict confidentiality in all company matters.

Requirements

• High School Diploma or equivalent required.
• Minimum of one (1) year of experience as a table games dealer required; prior supervisory experience preferred, but not required.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Must be knowledgeable of applicable state gaming laws and regulations.
• Ability to maintain a high level of confidentiality and professionalism.
• Complete understanding of all Poker game procedures and operations required.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Highly organized and detail oriented.
• Must have basic math skills, including the ability to add, subtract, multiply, and divide.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to work any shift or hours, including nights, weekends, holidays, as business needs dictate.

Responsibilities

• Providing guidance and daily supervision to staff in the Poker area.
• Supports and administers operational goals and monitors achievements of performance and profit objectives.
• Enthusiastically supports, actively promotes, and demonstrates customer service in accordance with departmental and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Responsible for supporting compliance to departmental budgets.
• Schedules, trains, motivates, evaluates, and supervises staff in order to ensure that employees receive adequate guidance and resources to accomplish established objectives.
• Establishes and monitors standard operating procedures, guidelines, and objectives; maintains administrative processes.
• Maintains appropriate staffing in order to ensure efficient operation of the Poker Room.
• Determines when to open and close Poker games; monitors games in progress in order to maintain optimum operating efficiency while meeting customer needs.
• Supervises games in progress to ensure game security, compliance with established departmental policies and guidelines, and adherence to gaming regulations.
• Responsible for game spread to provide optimal labor efficiency and guest service.
• Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures.
• Accounts for chips on Poker games. This includes making fills and credits as needed.
• Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
• Maintains strict confidentiality in all company matters.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED