Poker Director

TCH Social Las Colinas•Irving, TX

6h•Onsite

About The Position

At Texas Card House, we are dedicated to providing the highest quality of service to our guests. We take pride in delivering memorable, positive experiences for everyone who walks through our doors. The Poker Director serves as the General Manager (GM) and is responsible for the overall leadership and performance of our poker room, bar, and restaurant operations. This role oversees all aspects of the guest experience, staff performance, financial management, and venue compliance. The Poker Director serves as a key ambassador for the brand, fostering a high-energy, welcoming atmosphere while driving operational excellence. Strong business acumen, leadership, and hospitality management experience are essential for success in this role. We encourage applicants from all backgrounds and those requiring accommodations to apply. This role will be in-person, located in our TCH location: Las Colinas: 955 W John Carpenter Fwy #110, Irving, Texas 75039

Requirements

Minimum 3–5 years of Poker Director, General Management or senior leadership experience in hospitality, gaming, or restaurant/bar operations (Required).
Knowledge of poker/card room operations and food & beverage service.
Strong leadership skills with the ability to hire, manage, and develop a high-performing team.
Excellent communication and interpersonal skills with a customer-first attitude.
Strong financial literacy including experience with budgeting, labor tracking, P&L statements, and POS systems.
Ability to remain calm and professional in high-pressure or high-volume situations.
Exceptional organizational and time-management skills.
ServSafe, TABC certification, or equivalent food/alcohol handling certifications preferred, or the ability to get them.
Ability to work nights, weekends, and holidays as needed.
Mobility: Ability to stand or walk for extended periods and move throughout a large venue.
Dexterity: Ability to handle paperwork, technology, and POS systems.
Vision: Ability to observe operations and identify issues related to cleanliness, compliance, and guest safety.
Hearing: Ability to communicate clearly in a noisy environment with guests and staff.
Communication: Strong verbal and written communication to give direction and resolve conflict.
Endurance: Ability to manage stress and multitask during long or peak-hour shifts.
Lifting: Ability to lift and carry up to 30 pounds (e.g., inventory, supplies).
Environment: Must be comfortable in a fast-paced, crowded, and occasionally loud venue with varied lighting and temperatures.

Nice To Haves

ServSafe, TABC certification, or equivalent food/alcohol handling certifications preferred, or the ability to get them.

Responsibilities

Lead, supervise, and support all departments, including poker room, bar, kitchen, and guest services.
Ensure smooth daily operations while maintaining high levels of efficiency, cleanliness, and customer satisfaction.
Oversee hiring, training, and scheduling for all staff.
Enforce company policies, operational standards, and gaming/bar compliance procedures.
Monitor and manage labor costs, food & beverage, and venue profitability.
Handle customer issues, player disputes, and guest feedback professionally.
Create and maintain a culture of service excellence, accountability, and teamwork.
Collaborate with marketing to plan, promote, and execute poker events and food/beverage promotions.
Ensure compliance with all local, state, and federal laws (including health, labor, liquor, and gaming regulations).
Oversee inventory control, purchasing, and vendor relations.
Analyze daily/weekly/monthly performance reports and implement strategic improvements.
Work closely with ownership and executive leadership to achieve short- and long-term business goals.
Perform other duties as assigned by regional leadership or ownership.