Point-of-Sale (POS) Project Manager

VersiTech / Bold Integrated Payments / Tonic • Atlanta, GA

52d • Hybrid

About The Position

The POS Project Manager (PM) is a pivotal role dedicated to ensuring that new merchant installations are completed on time, on budget, and to the Standards defined by VersiTech and our Partners. The PM is responsible for proactive engagement with Tonic partners and merchants, ensuring their needs are met, and supporting them through an organized installation project. This role requires excellent communication, negotiation, and relationship-building skills.

Requirements

• Customer Satisfaction (CSAT)
• Project Profitability
• Team Satisfaction

Responsibilities

• Relationship Management:
• Develop and maintain strong relationships with key decision-makers and stakeholders within client organizations.
• Act as the primary point of contact for assigned clients, addressing their needs, resolving issues, and ensuring satisfaction.
• Engage with clients throughout their Tonic POS installation process.
• Ensure all communication with clients (calls, emails, texts, meetings) is documented in Salesforce, including detailed notes and follow-ups.
• Perform regular “pulse checks” to gauge client satisfaction and address any concerns or issues.
• Tonic POS Installation Project Management:
• Ensure that all requisite documentation and information, including contracts and menus, has been collected from client.
• Verify the Scope of the project, including labor, software, hardware, and integrations to meet the specified needs of the purchase.
• Ensure that the sales Budget is appropriate to meet the needs of the client while maintaining the profitability guidelines of the company.
• Delegate tasks among team members and provide consistent oversight to maintain the installation project Schedule.
• Verify that the work produced by the team members meets or exceeds the Standards of Quality defined by the company.
• Provide onsite POS training and support, as required.
• Uphold operational standards and contribute to a collaborative team environment.
• Serve as an escalation point for any company-related issues affecting assigned clients.
• Address any issues or conflicts that arise with clients promptly and effectively.

Benefits

• Competitive base salaries
• Unlimited vacation policy (with manager approval), plus 7 major holidays
• Fully covered Employee-only coverage for medical, dental and vision insurance
• 401(k) program with available company match
• Robust supplemental insurance offerings - life insurance, disability benefit, & even discounts on pet insurance!
• Flexible Spending Account (FSA) and Health Savings Account (HSA) availability
• Marketplace Care Teams to provide emotional and spiritual support for our employees
• Employee Assistance Program, Caregiver Support Program, & an Adoption Assistance Program
• Career development and training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees