Sox Suite Podium Representative / Rate Field

At Your ServiceChicago, IL
7d$19Onsite

About The Position

Embody the mission, values and common purpose of the SOXtraordinary Squad who represent the Chicago White Sox. Provide each guest with a safe, comfortable, and enjoyable environment to view events at Rate Field through knowledge of available guest services and facility familiarization.

Requirements

  • Must be 18 years of age or older
  • Must have at least 2 years of Customer Service Experience
  • Must be available to work evening and weekend hours
  • Must be available for at least 80% of the events at Rate Field
  • Must be able to stand and walk for a minimum of 5 hours
  • Must be punctual and able to comply with attendance standards
  • Ability to follow direction
  • Approachable, friendly, and articulate
  • Self-motivator with a positive attitude
  • Ability to work effectively on a team
  • Ability to adhere to scheduling methods and procedures
  • Punctual, proactive, and accountable
  • Ability to work independently and as a team player
  • Ability to stand for 3 quarters (¾) of the shift
  • This position requires the ability to lift 10lbs without assistance; the use of both hands for reaching, pulling and lifting; stooping, kneeling, walking up & down stairs, are also required for this position
  • Ability to work in outdoor weather conditions
  • Knowledgeable in facility services and physical layout
  • Team members are expected to fully perform all essential functions of the job

Responsibilities

  • Maintain a fun, friendly, professional, and safe environment in assigned suites
  • Ensure guests’ needs are met during their visit to the ballpark
  • Deliver outstanding customer service under a variety of circumstances
  • Monitor safety rules and regulations (alcohol service, unruly behavior, maintenance issues and suite capacity)
  • Provide accurate information and directions to the various areas in the ballpark
  • Document incidents and notify supervisors regarding issues that may require further attention
  • Additional duties as assigned
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