PMO Program Manager - PM Level 3

Duke Careers•Durham, NC

22h

About The Position

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Health Technology Solutions Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.Occupational Summary DHTS Project Manager Levels 1 - 3 This position reports to the DHTS PMO Manager while managing several healthcare IT projects of various sizes. Accepting NC Residents only!

Requirements

Proven ability to work at the next level: This involves demonstrating the skills and competencies required for the next level of responsibility. Employees should have demonstrated that they can handle tasks and challenges that are typically associated with a higher position.
Potential to serve beyond the next level: This measure looks at the employee's long-term potential and their ability to grow within the organization. The employee should have the vision, ambition, and capability to take on even greater responsibilities in the future.
Consistently demonstrates a values-based approach in how they work: Employees should consistently exhibit behaviors and decision-making processes that align with DUHS values. The exhibited values are integrity, teamwork, diversity excellence and safety. Patient-focused is also critical to success.
Is considered one of the top performers at their level across the organization: This measure evaluates the employee's overall performance and reputation within DHTS. Top performers are often recognized for their exceptional contributions, reliability, and ability to exceed expectations. We will select the best and not the best available.
Level 3 - Bachelor’s degree in a related field, or eight years related experience
Level 3 – PMP certification required; PgPM, or Agile/Scrum certification preferred.
Minimal five years PM or three years PgPM documented experience.
Minimum of three years working in technology or healthcare, preferably healthcare IT.

Nice To Haves

ITIL background with V3 certification preferred

Responsibilities

Successfully manages a mix of complex projects or programs with minimal oversight.
Leads projects or programs with an expert level of organization, communication, negotiation, and management.
Mentors others in project and program management.
Follows PMO methodology and ensures adherence to project management standards. Responsible for managing projects using Duke Health tools and techniques. Supports adherence to common processes, such as the Project Management Methodology (PMM) and IT Service Management. Ensures the appropriate level of documentation, communication, and PM rigor are applied to each project. Looks for opportunities to refine project tools and methodologies.
PLANNING: Develops and documents the project plan. Keep team apprised via project plans. Meetings and discussion minutes contain identified project tasks, tasks to be completed, and work not completed. Collaborates with Service Owner to measure assigned project progress and determine corrective actions if needed to ensure successful project implementation.
Evaluates interdependencies / impacts on other projects.
SCOPE MGT: Demonstrates the ability to work with Service Owner on ambiguous scope and requirements. Engages Service Owner to break the work down into manageable work streams for the project or program and advise on items outside of agreed upon scope. Works with Project Team to develop and document project plan using standard methodology, and schedule project work to achieve project scope. Manages and documents scope changes, including ensuring attainment of appropriate approvals.
ISSUES AND RISKS: Manages project/program progress and determines corrective actions to proactively address issues and minimize risks when needed to ensure successful project implementation. Document critical issues and recommendations for resolution of issues. Ensures teams are taking corrective action as necessary to deliver complete scope, desired quality and timeliness of projects. Identify and escalate critical issues in a timely manner. Continually conduct risk assessments and develop risk response strategy if necessary.
RESOURCE MGT: Works with resource managers to identify project/ program resource needs and competencies, sets and communicates team/individual responsibilities, and identifies any resource or competency gaps across complex projects and programs. Engages the project team, resource manager, and the Project Resource Analyst to estimate, document, and maintain project resource allocations.
BUDGET: May assist service owner with working with the Project Sponsor, Product Manager, and/or Finance to establish a project and/or program budget baseline, including reviewing budget changes and approvals.
STATUS TRACKING: Document and communicate appropriate project and/or program status within published timelines. Identifies and reports key items within the status updates.
MEETING MGT: Responsible for facilitating and driving meetings with the project and/or program team and key stakeholders as needed, developing and delivering an agenda, meeting minutes, and other artifacts to ensure all meetings are productive.
STAKEHOLDER MGT: Proactively engages executives, cross-functional leadership, and other key stakeholders to successful project and/or program implementation.
VENDOR MGT: Proactively manages established project and/or program relationships with third party vendors to ensure that the vendor planning, and deliverables align with the project plan, and that the vendor is engaged in issue resolution and risk management.
STRATEGIC DEVELOPMENT: May facilitate and coordinate high-level operational planning activities and data analysis related to business case development and RFI or RFPs.
BEST PRACTICE: Leverages relationships with other health systems who can help with developing or sharing best practices. Develops project and/or program management tools, processes, and best practices through project and/or program implementations.
Assists the PMO Manager and Sr. Director, PMO with interviewing and onboarding process.
Responsible for successfully passing ad hoc project and/or program health checks throughout the project and/or program lifecycle.
Acts as a project liaison for all PM methodologies for their assigned DHTS Service Area.
May participate in testing new ServiceNow releases.