PMO Analyst

Ozarks Electric Cooperative•Fayetteville, AR

1d•Onsite

About The Position

Ozarks Electric, headquartered in Fayetteville, Arkansas with offices in Springdale, Arkansas, Stilwell, and Westville Oklahoma incorporated in 1938, is a member-owned electric cooperative, serving more than 90,000 meters across nine counties in Northwest Arkansas and Northeast Oklahoma. Ozarks provides its employees a comprehensive benefits package that includes competitive wages, fully paid medical and dental coverage for both you and your dependents, a defined benefit pension plan, and a 401(k) plan with employer matching contributions. Additionally, we provide paid time off, nine paid holidays, paid parental leave, disability benefits, life insurance, and tuition reimbursement.

Requirements

At least two years of college level computer science or business-related coursework or equivalent technical training certification is required. May substitute with three years' experience in Consumer Information Systems, Computer Systems Support, or related technical processing environment.
Minimum one year's experience working in a technical role and/or on projects within cross-functional teams.
Must be able to perform complicated research, analytical, and problem-solving skills.
Strong attention to detail.
Strong organizational and planning skills.
Impeccable written and verbal communication.
Must have valid driver's license without violation, which would prohibit insurability.
Must be able to perform all activities listed in the job description with or without reasonable accommodation.
Occasional lifting, up to 25 pounds, required.
Normal vision and hearing required.

Responsibilities

Supports in the development and maintenance of project plans, schedules, quality assurance, and training plans associated with enterprise business functions.
Will assist in the facilitation of planning and scoping sessions, testing implementations and software changes, troubleshooting user questions about enterprise applications, and creating documentation outlining process improvements.
Work closely with stakeholders to understand business needs and requirements.
Translate business needs into process changes and functional requirements.
Coordinates activities and communication between project team members, application vendors and the project management team to have lateral and vertical communication.
Act as a liaison between the PMO, project teams, and other stakeholders.
Communicate project status and escalations as needed in addition to tracking action items.
Analyzes various systems and processes; applies appropriate programs and tools to assist in systems integration, automation, or other key technology functions.
Monitors and reports on success of implementation once project is completed.
Contribute to the continuous improvement of enterprise processes and tools by analyzing existing processes, identifying inefficiencies, and documenting current workflows.
Develop process maps and recommend improvements.
Performs or assists in subsequent testing, installation, and maintenance of new or modified software systems through upgrades, new implementations, or other process changes.
Maintains a record of work and Help Desk activities related to software support and change management.
Maintain customer requests for enhancements, bug fixes and software issues with associated enterprise applications.
Complete follow up with internal resources to determine customer requests and assist in the close out and cleanup of external tickets.