PM Server

Sage HospitalityNorth Bethesda, MD
19d$4 - $4

About The Position

HELLO BETTY Bethesda is anchored at Pike and Rose where w e consistently craft exceptional experiences that forge a bond with guests, enrich our community, and empower our people. The 3000-square foot North Bethesda restaurant is located on the 3rd floor of the Canopy by Hilton Hotel ( 940 Rose Avenue, Bethesda ) boasting 138 seats including a 14-seat private dining room and the patio’s 40-foot Delta Deadrise boat bar has 23 seats. Job Overview Under general supervision, provides prompt and courteous food service to restaurant customers.

Requirements

  • High school education or equivalent.
  • Previous experience in similar position of 3 months or longer.
  • Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
  • Must know standard cash-handling procedures.
  • Must be fluent in oral and written English.
  • Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
  • Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
  • The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
  • Balancing, stooping kneeling, crouching, crawling, reaching handling, fingering throughout the shift.
  • Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.
  • Continuous standing -during preparation, during service hours or during expediting.
  • Must have moderate hearing to hear customers, supervisors, and communicate with other staff.
  • Must have excellent vision to see that product is prepared appropriately.
  • Must have moderate comprehension and literacy to read use records and all special requests.
  • Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
  • Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
  • Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
  • Physically strenuous -prolonged standing, walking, lifting and carrying throughout entire shift in indoor environment.

Responsibilities

  • Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests.
  • Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
  • Completes all restocking and cleaning duties by performing opening and closing sidework as instructed.
  • Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers.
  • Maintains cleanliness standards in restaurant, waitstation and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.
  • Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
  • Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.
  • Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility.
  • Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service.
  • Presents a clean and professional appearance at all times.
  • Maintains a friendly, cheerful and courteous demeanor at all times.
  • Performs other duties as assigned, requested or deemed necessary by management.

Benefits

  • Many of the benefits begin the first of the month following or coinciding with date of hire.
  • Benefits consist of the following:
  • - Two (2) medical plan options
  • - Dental
  • - Vision
  • - Life Insurance
  • - Accidental Death & Dismemberment (AD&D)
  • - Short Term Disability (STD)
  • - Long Term Disability (LTD)
  • - Critical Illness
  • - Vacation
  • - Ten (10) Holidays
  • - Adoption Assistance
  • - Educational Assistance
  • - Hotel Room and Restaurant Discounts
  • - 401(k) with a company match (after 60 days)
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