Server PM

Brewhouse Inn & Suites • Milwaukee, WI

1d

About The Position

The restaurant server is responsible to ensure guests are served to the hotel’s standard in the Restaurant / Bar / Lounge areas. Display highest standards of hospitality and welcome, demonstrated at all times within all food and beverage areas. Takes orders for, serves (where applicable, prepares) food and beverages to guests as per the hotel’s standards in a friendly, timely and efficient manner.

Requirements

• High school diploma or GED equivalent required.
• Previous experience in similar Job role.
• Excellent customer service skills.
• Excellent verbal and written communication skills.

Responsibilities

• Greets guests and presents them with the menu.
• Informs guests about the special items for the day and menu changes if any.
• Suggest food and beverages to the guest and also try to upsell.
• Take food and beverage orders from the guest on the order taking pads or on the handheld Point of Sale (POS) system.
• Obtaining revenues, issuing receipts, accepting payments, returning the change.
• Performing basic cleaning tasks as needed or directed by supervisor.
• Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. E.g.: No Garlic, less spicy, without egg, etc.
• Communicate to the guest and provide assistance with their queries.
• Coordinate with the dining room attendant, kitchen staff, and bar staff to ensure smooth operation and guest satisfaction.
• Serve food and beverage to the guest as per the course of order.
• Promptly respond to guest with any additional request.
• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
• Properly open and pour wine at the tableside.
• Adhere to grooming and appearance standards consistently.
• Understands and can communicate products and services available at the hotel.
• Must have some familiarity with basic cooking skills.
• Assist dining room attendant with stocking and maintaining the restaurant stock levels and side station.
• Help other areas of the restaurant such as answering telephones and completing financial transactions.
• Print closing report and drop the cash with the front office / accounts department.
• Tally the credit card settlements for the day with the batch closing report from EDC machine.
• Close the shift on the POS terminal.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED