PM Server - Masa & Agave

HEI Hotels and Resorts•Cleveland, OH

1d•Onsite

About The Position

The Westin Cleveland is a stunning 484-room hotel located in the heart of downtown Cleveland, near attractions like the Rock and Roll Hall of Fame, Great Lakes Science Center, and Cleveland Convention Center, as well as sports venues like Huntington Bank Field and Rocket Mortgage Field House Arena. The property features refined spaces highlighting dynamic works from local artists. The Westin Cleveland seeks individuals passionate about outstanding service and creating memorable experiences for guests. HEI Hotels and Resorts is committed to building a diverse and inclusive workplace and encourages all qualified candidates, including those with U.S. military experience, to apply even if their experience doesn't perfectly align with every qualification. The PM Server's role is to provide guests with exceptional service to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures, and federal, state, and local regulations, while meeting or exceeding financial goals.

Requirements

Maintain a professional appearance and manner at all times.
Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
Knowledge of the appropriate table settings, service ware and menu items.
Ability to remember, recite and promote the variety of menu items.
Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift with or without reasonable accommodation.
Ability to operate beverage and toast equipment with or without reasonable accommodation.
Ability to establish and maintain effective working relationships with associates, customers, and patrons.
Ability to operate a keyboard and learn Point of Sale procedures.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.

Responsibilities

Check station before, during and after shift for proper set-up and cleanliness.
Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
When complete, retrieve orders up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.
Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
Replenish beverages as necessary and check with guests for overall satisfaction.
Market and serve upon request any dessert items or specialty coffees.
Operate the Point of Sale procedures to pre-check order and close out the check.
Present the check to guest promptly.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.