PM Server

Proper Hospitality LLC•Palm Springs, CA

25d•Onsite

About The Position

The PM Server at Chi Chi Restaurant is responsible for providing excellent food and beverage service to guests in a timely, professional, and friendly manner. You are not only a server but a tour guide, guiding guests through the dining experience from their orders, deliver meals, and ensure a memorable dining experience for all our guests. This position will also maintain a clean and organized dining area, assist in food and beverage delivery, and work collaboratively with kitchen and bar staff to ensure efficient service and positive guest experience.

Requirements

Must be able to obtain and maintain a valid Riverside County Food Handler's card throughout employment.
Must be able to obtain and maintain a Responsible Beverage Server certification throughout employment.
Must have open evening availability.
Must have availability to work weekends and holidays.
High school diploma or equivalent required.
Strong communication skills with the ability to engage guests and handle multiple tasks.
Ability to work efficiently in a fast-paced environment while maintaining a high level of service.
Excellent organizational skills and attention to detail, particularly in managing orders and guest needs.
Strong teamwork abilities and a positive, guest-focused attitude.
Ability to remember guest preferences and handle special requests.
Ability to stand and move around the restaurant for extended periods.
Ability to carry trays, plates, and drinks, with the ability to lift up to 25 pounds.
Ability to work in a high-energy, fast-paced environment, particularly during peak service hours.
Occasional bending, reaching, and stooping to restock supplies or retrieve items.

Nice To Haves

Open availability, including mornings and afternoons is preferred.
Previous experience in a food service or hospitality role is preferred.
Knowledge of food and beverage offerings, including menu items, ingredients, and preparation methods.

Responsibilities

Greeting guests warmly and professionally, offering menus and explaining specials or promotions.
Take accurate food and beverage orders, ensuring all guest preferences and dietary needs are noted.
Serve food and beverages in a timely manner, ensuring accuracy, presentation, and quality.
Upsell food and beverage items, including daily specials or featured menu items, to enhance the guest experience and increase sales.
Recommend additional food and beverages to complement selected items to enhance the dining experience and answer questions about food items, ingredients, and preparation methods.
Must be able to demonstrate properly entering orders into the computer point of sale system, using correct table number, seat numbers and cover counts.
Ensure all orders are delivered to the correct table, and any changes or adjustments are made quickly.
Create a welcoming and friendly atmosphere by engaging guests throughout their meal, ensuring their needs are met promptly and courteously.
Respond to guest inquiries regarding the menu, restaurant policies, and hotel services.
Monitor guest satisfaction and ensure that all issues or complaints are handled swiftly and professionally, escalating to management when necessary.
Provide guests with accurate billing information and handle payments accurately.
Handle cash, credit card payments, and tips, following proper cash handling procedures.
Maintain a clean, organized, and welcoming dining area, including resetting tables, clearing dishes, and preparing tables for new guests.
Ensure the dining room is stocked with necessary utensils, napkins, condiments, and beverages.
Assist with pre-service tasks, including setting up the dining area and restocking supplies.
Collaborate with other colleagues to maintain an efficient workflow in the restaurant.
Support other team members as needed to ensure seamless guest experience.
Adhere to all health and safety standards, always ensuring cleanliness and sanitation.
Work closely with kitchen and bar staff to ensure smooth and efficient service throughout the shift.
Assist in training new servers by sharing knowledge of restaurant procedures, guest service expectations, and food & beverage offerings.
A key requirement for this role is punctuality, including showing up on time for scheduled shifts, ready to work, and adhering to all rest and meal break standards as well as the company's attendance policy.