PM Office Coordinator
About The Position
The PM Housekeeping Office Coordinator will effectively support the office needs of the Housekeeping department. The job duties require style and service attributes that are key to creating a positive guest experience. As the PM Housekeeping Office Coordinator, you will play a key role in keeping the department running smoothly. You will manage daily staff schedules, track room attendants’ productivity and overtime, coordinate staffing needs, and prepare daily room assignments. You will log guest requests, lost and found items, and shift information in the Alice system, while maintaining clear communication through radios, emails, and pass-down books. Additionally, you will ensure that all hotel policies, safety procedures, and appearance standards are consistently upheld, supporting both guests and your team. In this role, you are directly contributing to a positive guest experience and the overall efficiency of the housekeeping department. Your efforts will ensure that rooms are clean and organized, staff is well-coordinated, and guest requests are handled promptly and professionally. By keeping the operation running smoothly, you help create an environment where both guests and employees feel valued, supported, and confident in the quality of service provided.
Requirements
- Highly organized
- Detail-oriented
- Proactive
- Excels in customer service
- Communicates clearly with both guests and staff
- Can efficiently manage multiple tasks in a fast-paced hotel environment
- Maintain a polished, professional appearance
- Foster a positive team environment
Nice To Haves
- Experience with hotel operations, particularly housekeeping
- Familiarity with systems like Alice
Responsibilities
- Manage daily staff schedules
- Track room attendants’ productivity and overtime
- Coordinate staffing needs
- Prepare daily room assignments
- Log guest requests, lost and found items, and shift information in the Alice system
- Maintain clear communication through radios, emails, and pass-down books
- Ensure that all hotel policies, safety procedures, and appearance standards are consistently upheld
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
