PM Hotel Operations Manager

Pelham Hospitality•Dennis, MA

2d•$16

About The Position

Pelham Hospitality is hiring a PM Hotel Operations Manager! We invite you to come join a company that is dedicated to you as an individual as well as our company success! Pelham Hospitality prides itself on being a great place to work as well as being Cape Cod's newest premier destination. We know that our people create that positive feeling you have when you walk through our doors, it's what we call "The Pelham Experience." Position Summary: The PM Hotel Operations Manager is a dual-role leadership position responsible for overseeing all evening valet operations while supporting overall hotel operations across all three resort properties. This hands-on role ensures a seamless guest arrival experience, leads the valet team, and serves as the evening operational point of contact to address issues, coordinate departments, and maintain high service standards across the resorts.

Requirements

Excellent customer service skills
Ability to function well under pressure, manage multiple priorities, and meet established deadlines
Must possess mature personal discretion and sound judgment
Problem solving and decision-making skills
Excellent organizational, analytical and project management skills, with particular attention to quality and detail
Interpersonal skills
Knowledge of hotel operations and valet procedures preferred.
Flexibility to work evenings, weekends, and holidays.
Previous valet or parking operations experience strongly preferred.
Prior supervisory or management experience preferred.
Must be able to move, lift, carry, push, pull, and place objects up to 50–80 pounds.
Ability to stand, walk, and remain active for extended periods (8–12 hours).
Frequent bending, twisting, reaching, and repetitive motion.
Ability to work in outdoor and indoor environments with varying weather, noise, and temperature conditions.
Ability to work from 2pm to 11pm

Responsibilities

Oversee Valet and Hotel operations during the PM shift, ensuring efficient and organized guest arrivals and departures.
Direct vehicles to appropriate parking areas, maximizing space utilization and maintaining safe traffic flow.
Assist with luggage handling and guest needs during peak periods.
Ensure valet stations and parking areas are clean, organized, and operating safely.
Oversee valet transactions, ticketing, and record-keeping accuracy.
Provide guests with information about resort amenities, events, dining, and local attractions.
Supervise, train, and lead the PM valet team, ensuring high performance and exceptional guest service standards.
Serve as the evening manager on duty across all three resort properties, responding to operational needs and emergencies.
Coordinate with front desk, housekeeping, maintenance, security, and other departments to ensure seamless communication and service delivery.
Handle guest inquiries, complaints, and service recovery situations promptly and professionally.
Support overall hotel operations as needed, including assisting with event flow, guest services, and operational challenges.
Ensure cleanliness, safety, and service standards are maintained across all properties during the PM shift.
Enforce resort policies, procedures, and emergency protocols.