Hotel Operations Manager

Commonwealth Hotels•Brownsburg, IN

About The Position

The Home2Suites Brownsburg, Indiana, is seeking a Hotel Operations Manager. About Us: Working at the Home2Suites Brownsburg, Indianapolis, offers numerous benefits, including professional growth within the globally recognized Hilton brand, access to comprehensive training, and career development opportunities. Associates enjoy competitive wages, discounted hotel stays, and a supportive, team-oriented work environment. At Home2Suites Brownsburg Indianapolis, our team is at the heart of everything we do. Conveniently located right off the I-74 and just 20 miles from Indianapolis International Airport, Home2 Suites Indianapolis Brownsburg offers a great opportunity to be part of a brand-new hotel with a supportive and dynamic team. Our location puts you close to popular attractions like Lucas Oil Raceway, just five miles away, and the Hendricks County Fairgrounds, 12 miles away. As a team member, you will enjoy flexible schedules, daily pay options, and a welcoming work environment. We also provide best-in-class benefits and employee incentives to ensure you feel valued and appreciated. If you are looking for a rewarding career with a great team, Home2 Suites Indianapolis Brownsburg is the perfect place to grow. Why This Role? Working as an Operations Manager at Home2Suites Brownsburg, Indianapolis, offers the chance to be part of a dynamic, energetic team in a lively environment. The hotel values its staff, recognizing excellence and providing growth opportunities. Associates enjoy working in a vibrant atmosphere with diverse guests, live music events, and a welcoming, creative culture. It is a great place to thrive professionally while contributing to an engaging guest experience.

Requirements

Leadership and Management Skills
Ability to motivate, guide, and manage teams across different departments.
Delegation and conflict resolution skills to maintain a productive work environment.
Communication Skills
Strong verbal and written communication for interacting with guests, staff, and upper management.
Active listening to understand and resolve guest or employee concerns effectively.
Customer Service Excellence
A guest-first mindset to ensure high levels of customer satisfaction.
Problem-solving and conflict management to address guest complaints diplomatically.
Financial Acumen
Understanding of budgeting, forecasting, and financial reporting.
Ability to analyze financial metrics and implement cost-saving or revenue-enhancing strategies.
Operational Expertise
Knowledge of hotel management software and systems (e.g., PMS, POS).
Familiarity with housekeeping, front office, food & beverage, and maintenance processes.
Organizational and Time Management
Multitasking ability to handle various operational tasks simultaneously.
Attention to detail and time management to prioritize and meet deadlines.
Problem-Solving Skills
Quick thinking and decision-making under pressure to resolve operational or guest issues.
Analytical skills to identify and address inefficiencies in processes.
Adaptability and Resilience
Flexibility to handle changing priorities and unexpected challenges in a fast-paced environment.
Emotional resilience to manage stress and maintain composure during high-pressure situations.

Responsibilities

Operations Management: Oversee daily hotel operations, ensuring departments (front desk and housekeeping) function efficiently and meet service standards.
Staff Supervision and Training: Assist in hiring, training, and managing staff, ensuring a motivated team that delivers exceptional guest experience.
Guest Experience: Handle guest complaints, resolve issues, and ensure customer satisfaction by maintaining high service standards.
Compliance and Safety: Ensure compliance with health, safety, and regulatory requirements, including brand standards and company policies.
Sales and Marketing Support: Collaborate with the sales team to promote the property and increase occupancy and revenue.
Acting as General Manager: Step into the General Manager’s role in their absence, making critical decisions and ensuring seamless operations.

Benefits

Comprehensive Benefits: Medical, Dental, and Vision – AVAILABLE DAY ONE
Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts
Time Off: Vacation, Personal Days, and Holiday Pay
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses
Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more

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