PM Front Office Supervisor | Colton House Hotel

Columbia Hospitality•Austin, TX

13h•$19 - $21•Onsite

About The Position

The Front Office Supervisor supports the Front Office leadership team by overseeing daily front desk operations while on shift and assisting team members in delivering exceptional guest service. This position ensures smooth shifts, accurate transactions, and a welcoming guest experience while maintaining compliance with company policies and service standards.

Requirements

1+ years front-desk lead experience in hospitality or hotels required.
Previous customer service or guest relations experience required.
Strong computer skills: full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.
Proficient in hotel front desk software such as Opera and other property management systems.
Good understanding of Hotel procedures, practices, and relevant laws in the hospitality industry.
Excellent written and verbal communication skills with ability to interpret written and oral instructions.
Ability to effectively present information and respond to questions from group of managers, clients, customers, and the general public.
Must possess strong customer relations skills.
Good leadership and training abilities.
Strong organizational and time management skills.
Excellent problem-solving and multitasking skills.
Must be able to stand and move about the area for extended periods of time
Frequently required to walk, sit, bend, reach and use hands and arms to handle or operate office equipment
Occasionally required to lift, carry, push or pull items weighing up to 50 pounds unassisted (e.g., luggage, supplies, packages)
Must be able to hear and speak clearly to communicate effectively in person and over the phone
Must have the ability to read, write and visually inspect documents, information on a computer system, and work areas and monitor guest and employee interactions
Typical schedule is 2 PM to 10 PM but may include AM, mid, or overnight shifts.
Ability to work flexible hours including nights, weekends, and holidays.

Responsibilities

Guest Service & Experience
Front Desk Operations
Team Leadership & Training
Communication & Coordination
Scheduling & Coverage
Administrative & Policy Compliance

Benefits

Hourly Pay Range: $19 to $21 DOE
Get Paid Daily (Make any day payday)
Paid Time off & Holiday Pay (Because Balance Matters)
Benefits - Medical, Dental, Vision, Disability, 401K
HSA/FSA Plans -with employer contribution
Values Based Culture (#OMGLIFE)
Culture Add (Creating Space for Fresh Perspectives)
Referral Bonus (Get Paid to Recruit)
Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
Employee Assistance Program “Columbia Cares”
Volunteer Opportunities
Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
Online Learning Platform to Help You Grow!
Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)