Plumbing Warranty Technician

Benjamin Franklin Plumbing•Cabot, AR

10d

About The Position

The Plumbing Warranty Technician is a highly skilled service professional responsible for diagnosing, repairing, and resolving warranty-related plumbing issues in both residential and commercial settings. This role requires advanced product knowledge, strong troubleshooting skills, and a commitment to providing an excellent customer experience while representing the company’s values in the field.

Requirements

Apprentice/Journeyman level plumber minimum
4+ years plumbing experience in both residential and commercial systems
Exceptional diagnostic and troubleshooting ability across all common materials and fixtures
Deep understanding of plumbing codes, system design, and installation standards
Highly skilled in customer-facing communication with builders, property managers, and homeowners
Ability to remain calm and solution-oriented in sensitive or escalated warranty situations
Detail-oriented with excellent documentation and reporting habits
Valid plumbing license or certification (as required in service area)
Clean driving record and reliable transportation
Familiar with mobile field service software and tablet-based dispatching
Pride in craftsmanship and representing the company with professionalism and empathy

Responsibilities

Respond to warranty service calls in homes and commercial buildings to diagnose plumbing problems
Accurately identify root causes of issues in various plumbing systems and materials
Perform high-quality repairs on fixtures, piping, valves, equipment, and system components under warranty
Communicate clearly with clients about findings, solutions, and next steps to ensure trust and satisfaction
Document all work performed using service management software, including photos and material used
Coordinate with project managers and install teams for job history or unresolved install issues
Interpret builder standards, manufacturer warranties, and internal QA processes to resolve claims efficiently
Maintain clean, organized, and well-stocked vehicle and tool inventory
Act as a field representative for the company’s brand and commitment to excellence
Educate clients on proper plumbing system use and care to prevent repeat issues