Plumbing Technical Services Lead

Mtm • Vineland, NJ

15d

About The Position

The Plumbing Technical Services Lead's responsibility is to ensure the services we are providing the company's quality standards. As a Plumbing Technical Services Lead you will review work completed by plumbers, provide technical guidance, and confirm ticket completeness. This position fills the gap between completed field work and final customer invoicing to ensure quality and accuracy.

Requirements

• High School diploma or GED
• Five (5) years' experience in mechanical service, mechanical field estimating, or related field OR Bachelor's degree in Engineering, Construction Management, or related fields and two (2) years' experience in Project Management and/or estimating, at least two (2) years of experience in a leadership role in mechanical service operations

Nice To Haves

• Plumbing or Mechanical Technical Expertise
• Field estimating experience
• Ability to multitask in a fast-paced environment
• Verbal & written communication skills
• Attention to detail and organization
• Proficiency in Microsoft Word, Excel, & Outlook

Responsibilities

• Review all plumbing service tickets including time, materials, pictures, and equipment to ensure the work performed matches the written description and meets industry/company standards
• Correspond with technicians to clarify any technical information
• Report quality issues or concerns to management, work through resolutions when applicable/directed
• Complete plumbing quotes based on technician recommendations, unit age/condition, industry standards, and customers' long-term goals
• Extract pull-through work from service calls and preventative maintenance visits
• Perform quality and cost control of all quoted plumbing projects throughout scope of work to maintain expected standards
• Develop meaningful relationships with customers to encourage trust and loyalty
• Communicate with customers regarding quoted work and provide knowledgeable and insightful information to enable customer to make an informed decision
• Follow up with customers on quoted plumbing work and coordinate with service team if approved
• Stay current with changing industry standards
• Work with team members to facilitate calls, manage workflow, and provide a positive customer journey
• Maintain an organized workspace and properly file documents, updates, and product information so it is readily accessible for reference
• Work with management to meet company goals and deliverables

Benefits

• Competitive salary, commensurate with experience
• Company paid vacation and holidays
• Company health care, vision, & dental benefits
• 401k plan with Company match
• Company paid life insurance
• Education and training provided with monetary incentives available for education courses completed
• Eligible for performance and company-based bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED