Plumbing Service Technician

Southern Air Heating Cooling & Plumbing•Shreveport, LA

3d•$70,000 - $100,000

About The Position

We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits and a matching 401(k). With no salary cap, your effort determines your paycheck! We're fun, quirky, ambitious, and driven! We love our team members and understand that you are the key ingredient to our success. When you grow, we grow. We believe personal and professional growth are equally as important as business growth and we'll be encouraging it at every step. Plumbing Technicians will be responsible for all aspects of the service, maintenance, inspection, operation, and repair of the plumbing systems in residential homes. This includes installing and repairing sinks, water heaters, toilets, other plumbing fixtures, cleaning drains, as well as appliances including dishwashers and garbage disposals. You will accurately diagnose plumbing problems and communicate with clients the options and upgrades that increase safety and enhance the quality/health of life for homeowners.

Requirements

3+ years of experience with diagnostic troubleshooting, repair, and maintenance of residential plumbing, water heaters, tankless, and filtration
Plumbing License
Strong customer service and interpersonal communication skills
Ability to provide repair versus replacement options to customers
Knowledge of drain machines, camera, and locator equipment
Knowledgeable and skilled in the safe use and maintenance of required tools
High School Diploma or GED
Clean driving record
Basic computer skills, ability to use an iPad to document work
Ability to speak, read, and write fluently in the English language

Responsibilities

Execute effective troubleshooting techniques to identify root causes of plumbing issues, including leak detection
Perform timely and accurate repairs to resolve plumbing and drain issues
Always explain to the customer what service you are performing and give exact prices & gain approval before doing the work
Establish customer rapport to sell the right products and services for the customer's needs and wants
Install, repair, and maintain plumbing systems, equipment, and fixtures
Ensure compliance with local plumbing codes and regulations
Educate and assist customers in choosing the best finance options and maintenance plans.
Show yourself as professional and knowledgeable to win new referrals and repeat business
Maintain your truck so that it is always neat and clean on the inside and outside
Work alongside Customer Service and Dispatch team to ensure overall success of the business
Maintain detailed records of services, including documenting pictures of before and after services have been completed
Always be safety conscious both on the job and while driving
Participate actively in all training exercises, morning meetings and retreats
Train and mentor apprentices to ensure quick, accurate repairs and installations