Plumbing Service Technician

Benjamin Franklin Plumbing of Roseville, CA•Roseville, CA

31d

About The Position

The Lead Plumber is a senior, customer-focused service professional responsible for independently diagnosing, repairing, servicing, and replacing residential plumbing systems. This role requires strong technical plumbing skills, excellent customer service, and proficient use of ServiceTitan CRM to ensure accurate documentation, transparent pricing, and high customer satisfaction.

Requirements

Minimum 5+ years of residential service plumbing experience
Ability to work independently and operate a company service vehicle
Strong customer service and communication skills
Experience using ServiceTitan CRM or similar field service software (ServiceTitan preferred)
Ability to present pricing confidently and close service work
Valid driver’s license with a clean driving record
Knowledge of local plumbing codes and permit requirements

Responsibilities

Diagnose and repair residential plumbing systems
Present Straight Forward Pricing using Good / Better / Best options and obtain customer approval prior to performing work
Explain diagnoses, repair options, and completed work clearly to customers to ensure full understanding and satisfaction
Accurately document all job details in ServiceTitan, including notes, photos, estimates, invoices, and customer authorizations
Test all work prior to job completion to ensure proper operation and reduce callbacks
Maintain a clean and safe jobsite, including use of floor savers and protection of customer property
Deliver professional customer service and represent the company brand at all times
Operate and maintain a company-assigned service vehicle in a clean and organized condition
Follow all safety procedures and demonstrate safe driving habits