Plumbing Service Manager

Mr. Rooter•Oakland County, MI

10d•$75,000 - $150,000

About The Position

Mr. Rooter Plumbing of Detroit is looking for an experienced Plumbing Service Manager to add to our management team to drive our business goals, and uphold our reputation in the community. Are you looking for an established and respected company to grow your career with? Do you have excellent communication and interpersonal skills? Are you self-motivated and able to motivate others? Do you want others to succeed? Are you goal-oriented? Are you always looking for ways to improve? If so, you might be just the person that we're looking for to join our management team! RESPONSIBILITIES As a Plumber Service Manager, your ultimate responsibilities involve safety, profit & loss, client satisfaction, and employee engagement. You will ensure accurate communication of job status and requirements with our general manager and lead dispatcher. Upholding our ethical standards at all times, you promote our reputation in the community. You care about our company vision and work hard to drive our success from your area of stewardship, keeping your finger on the pulse of all aspects of our business. You get great satisfaction out of helping us achieve our goals as a successful and trusted part of our community! YOU WILL Grow sales and profit margins on an ongoing basis to meet established sales and margin goals. Assist Plumbing Technicians with selling plumbing and sewer repairs. Conduct ride-alongs with technicians to observe customer interactions and performance-while actively reinforcing selling behaviors, product knowledge, and customer-first thinking. Perform all necessary supervisory functions to effectively and efficiently manage the personnel assigned. Coordinate and/or provide continuing training. Actively manage performance and motivate service staff. Assists personnel with on-site problems when necessary. Create a positive work environment. QUALIFICATIONS 5+ years of experience working for a Plumbing company. Prior management and sales experience. Experience using Service Titan software preferred. A valid driver's license and clean driving record. Plumbing isn’t just about leaks, pipes, and gaskets. It’s about people. Not just the people we help by providing quality plumbing services, but also the professionals doing those services themselves. Mr. Rooter Plumbing franchisees will treat you with the same respect and integrity that they treat their own friends and family, because at the end of the day, you can’t serve customers well without a happy, motivated, and committed team. Creating a culture with an exemplary work ethic is just as important as plumbing, and it’s part of everything Mr. Rooter Plumbing does. All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.

Requirements

5+ years of experience working for a Plumbing company.
Prior management and sales experience.
A valid driver's license and clean driving record.

Nice To Haves

Experience using Service Titan software preferred.

Responsibilities

As a Plumber Service Manager, your ultimate responsibilities involve safety, profit & loss, client satisfaction, and employee engagement.
You will ensure accurate communication of job status and requirements with our general manager and lead dispatcher.
Upholding our ethical standards at all times, you promote our reputation in the community.
You care about our company vision and work hard to drive our success from your area of stewardship, keeping your finger on the pulse of all aspects of our business.
Grow sales and profit margins on an ongoing basis to meet established sales and margin goals.
Assist Plumbing Technicians with selling plumbing and sewer repairs.
Conduct ride-alongs with technicians to observe customer interactions and performance-while actively reinforcing selling behaviors, product knowledge, and customer-first thinking.
Perform all necessary supervisory functions to effectively and efficiently manage the personnel assigned.
Coordinate and/or provide continuing training.
Actively manage performance and motivate service staff.
Assists personnel with on-site problems when necessary.
Create a positive work environment.