Plumbing Service Manager - Sarasota

CoolToday•Sarasota, FL

3d•$80,000

About The Position

CoolToday is Now Hiring Exceptional Work Life Balance! Looking to work for a company that puts people first? Does a robust benefits package sound too good to be true? What about working in a fun and collaborative environment? Perhaps 401K match means the most to you? CoolToday is currently seeking an EXPERIENCED Trade Plumbing Service Manager to join our team!! We need a SELF STARTER, who will help us EXPAND our PLUMBING SERVICES! You will not only earn a great base salary, but bonuses and OPPORTUNITY for GROWTH! Our Plumbing Service Managers are tasked with managing daily field operations, employee training, retention, recruiting, safety, vendor meeting and ensuring the technicians are providing outstanding service to our customers We are Florida’s premier heating and cooling company. We are passionate about growing our business through lifelong relationships with our customers, team members and community

Requirements

Experience and knowledge in Residential Service is a MUST!
At least 5 years of Plumbing experience, 3 years minimum managing plumbing team
An in-depth knowledge of plumbing systems.
Excellent leadership skills and team mentality to enhance team productivity and standards of work produced
Ability to build business in the private sector, as well as the public sector
Experience and knowledge of Plumbing and Process systems for residential and commercial dwellings
Have an understanding of general Plumbing design with have an overall general knowledge of Plumbing material costs
Positive energy and enthusiasm to drive sales and company growth
Ability to prioritize, set goals, and manage multiple tasks, handle deadlines

Responsibilities

Develop a culture of performance excellence to encourage employment growth
Drive the plumbing department sales through training and development of the field technicians
Lead and develop technicians on how to address member needs as well and provide industry leading customer service to our customers
Work closely with technicians, installation department, sales, dispatch, warehouse, and any other department necessary to ensure timely and accurate service to customers in accordance with company standards and procedures
Must address escalated customer issues and ensure effective and long-term problem resolution
Monitors and acts on the department’s projected and forecasted performance goals to achieve or exceed expectations
Maintain operational excellence through invoice completion, inventory control, safety awareness, and accurate reporting
Coach service technicians on how to increase average ticket, closing rate, and monthly truck revenue
Provide a constant flow of product and sales training
Promote lead generation
Monitor and control call backs and warranties
Handle all escalated customer concerns by demonstrating 100% customer satisfaction