Plumbing Service Manager

Bill Howe Plumbing • San Diego, CA

22h

About The Position

Since 1980, we've grown to become San Diego's largest family-owned and operated full-service residential and commercial plumber company. We specialize in plumbing, heating, and air conditioning, restoration and flood, reconstruction, and lining services. As part of our Bill Howe team, you'll work within a fun and supportive culture where your voice matters. We focus on legendary customer service and take pride and great care in every service we provide to our customers and their families.

Requirements

• Minimum 3-5 years of experience as a Plumbing Service Manager required
• Knowledge of current code requirements
• Strong communication and coaching skills
• Clean driving record
• Must be able to lift, push, pull, and/or move up to 25 pounds. Regularly required to sit, walk, stand, stoop, bend, squat, open doors, and climb/ descend stairs.
• Operate standard office equipment (computers, phones, copier, fax machine or scanner).

Responsibilities

• Oversee field leads and field technicians
• Directly responsible for training, managing, and evaluating field technicians
• Conduct ride-along with technicians, site visits with technicians, and provide feedback
• Ensure all work is completed to the highest quality standards and if necessary all permits are obtained
• Monitor field technicians and leads following company service guidelines for appearance and hygiene.
• Hold technicians accountable by coaching and supporting them toward determined key performance indicators.
• Communicate and monitor goals
• Manage workload and schedules to best utilize manpower and maximize profits
• Assist field leads in duties
• Facilitate weekly meetings
• Resolve customer issues or concerns to ensure complete satisfaction
• Ensure all department operations are carried out in compliance with local, state, federal, and company requirements
• Ensure all team members comply with OSHA safety standards.
• Harness a safety culture
• Provide feedback to executives regarding field trends, technician morale, safety issues, etc.
• Achieve budgeted average ticket and gross margin
• Meet or exceed all company goals
• Perform clerical duties associated with, but not limited to, field technician paperwork and personnel evaluations
• Carry out additional duties assigned by the Operations Manager

Benefits

• Uniform, phone, computer, and vehicle provided by the company
• Full medical, dental, vision, and life insurance plans with 401k company matching
• Sick time: 40 hours front-loaded when you reach 90 days
• Paid time off: floating holidays & vacation starts accruing after 90 days
• Career advancement: BHP employees experience lasting careers with opportunities for growth and promotion within the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees