Plumbing Service Manager - Dayton Market
About The Position
Five Star Home Services — Lead our plumbing service team and build a career where your leadership drives exceptional customer experiences and real community impact. Why Five Star? You’ll join a team that measures success by customer satisfaction and community impact. This is a leadership role with clear KPIs, room to grow, and a culture that gives back. Location: Xenia, OH — based in our Xenia office with daily field leadership responsibilities. Why this role grabs attention: You’ll run day-to-day field operations for our Xenia office, coach and grow technicians, and own service KPIs that matter — all while working for a company that gives back to the communities we serve. (Full job expectations and KPIs on the role scorecard.) What success looks like (measurable targets you’ll lead) • First-Time Fix Rate: 90%+ • Customer Satisfaction: 4.8/5+ survey/online review score • Technician Retention: 85%+ annually • Callback/Warranty Rate: < 3% • On-Time Dispatch Rate: 95%+ • Training Completion: 100% of assigned training goals • Safety: Zero preventable incidents. (These KPIs come from the Service Manager Job Scorecard.) Candidates thrive here if they embody our CORE VALUES Relentless: Drive service excellence, solve problems quickly, and lift the team. Passionate: Invested in people, customers, and continuous improvement. Expert: Bring deep plumbing knowledge and lead with technical accuracy. Integrity: Make ethical decisions and ensure every job meets our standards. Generous: Mentor others, share knowledge, and foster a collaborative culture. (See how these values map to daily expectations in the scorecard.) Five Star Home Services is an equal opportunity employer. We look forward to seeing how your leadership and values align with ours.
Requirements
- 5+ years plumbing service experience; 2–3 years supervisory/management experience.
- Strong knowledge of residential plumbing systems, diagnostics, repairs, codes and safety.
- Proven ability to lead field teams, manage schedules and improve technician performance.
- Valid plumbing license where required by local/state law.
- Comfortable with dispatching software, performance reporting, and data-driven decisions.
- High school diploma or equivalent; trade school or apprenticeship preferred.
Responsibilities
- Lead, coach and develop a high-performing plumbing service team.
- Ensure timely dispatching, accurate scheduling, and efficient workflow.
- Resolve escalations and protect our 5-star reputation.
- Hit revenue, margin, and average-ticket targets; monitor weekly/monthly performance.
- Run training, ride-alongs, truck audits, and safety compliance.
- Coordinate with install, sales and office teams for seamless operations.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
