Plumbing Operations Manager

AAA Service Plumbing, Heating, Electric • Golden, CO

5h

About The Position

Plumbing Operations Manager Join AAA Service, where excellence isn’t just our standard, it’s our culture. As one of the most trusted and fastest-growing home service companies in the Denver metro area, we invest in our people the same way we invest in our customers: with integrity, respect, and unwavering support. At AAA Service, you’ll be part of a positive, high-performing team that celebrates your success, helps you grow, and gives you the tools, training, and leadership you need to build a long, rewarding career. If you're looking for a place where your talent is valued, your work makes a real impact, and your opportunities are limitless, AAA Service is where you want to be. What's In It For You Highly competitive base salary + performance bonuses, with projected annual earnings of $175,000+. Comprehensive medical, dental, and vision coverage for you and your family. 401(k) with company match to support your long-term financial goals Paid holidays in addition to accrued paid time off. Company-provided vehicle, gas card, and toll pass for seamless travel. Ongoing professional training and development from some of the best experts in the industry. The Role Lead and develop the Plumbing and Sewer & Drain Departments to consistently deliver the highest-quality service on every call, ensuring we exceed customer expectations and outperform department metrics.

Requirements

• Ability to inspire personal and professional growth in team members.
• Highly organized, detail-oriented multitasker with strong presentation and communication skills.
• Proficient with computers and Microsoft Office (Excel, Word, PowerPoint).
• Committed to delivering exceptional customer satisfaction.
• Capable of driving team performance to meet business goals and KPIs.
• 5+ years of management and sales experience required.

Responsibilities

• Coach and develop staff by conducting weekly ride-alongs, bi-weekly 1:1 coaching sessions, and monthly performance reviews focused on sales, service quality, maintenance, repairs, dispatch accuracy, and operational compliance.
• Maintain a cancel rate under 10% through proactive customer follow-up, technician coaching, and process improvements.
• Manage departmental P&L by reviewing budget variances weekly, maintaining labor margins within target, and controlling material and operational expenses.
• Monitor performance daily to ensure field employee revenue goals are achieved or exceeded on a consistent basis.
• Drive team performance by achieving monthly KPIs such as close rate, average ticket, maintenance agreement sales, and customer satisfaction scores.
• Ensure 100% compliance with safety protocols by conducting monthly safety trainings, performing weekly safety audits, and immediately addressing safety violations.
• Ensure that quarterly and annual inventory cycle counts follow company standards.
• Proactively evaluate workflows quarterly and implementing efficiency improvements when needed, collaborating with General Manager.
• Communicate clearly and consistently, providing recognition highlights, team updates, and feedback consistently to strengthen employee engagement.
• Establish and track customer satisfaction metrics (ex: maintaining a Google rating of 5- Stars, surveying 15% of closed opportunities) and coach staff to achieve improvement targets.
• Ensure appropriate staffing levels by maintaining technician-to-call ratios, forecasting seasonal needs 60–90 days in advance, working closely with recruitment team.
• Build a cohesive and engaged team by conducting quarterly team-building activities and maintaining a technician retention rate of 70% or higher monthly and annually.
• Perform other job duties as assigned to support operational success and evolving business needs.

Benefits

• Highly competitive base salary + performance bonuses, with projected annual earnings of $175,000+.
• Comprehensive medical, dental, and vision coverage for you and your family.
• 401(k) with company match to support your long-term financial goals
• Paid holidays in addition to accrued paid time off.
• Company-provided vehicle, gas card, and toll pass for seamless travel.
• Ongoing professional training and development from some of the best experts in the industry.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees