Plumbing Install Lead Technician

Apex Service Partners•Natchez, MS

About The Position

Overview Looking to TRADE UP to a better opportunity? Natchez Heating & Cooling is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Plumbing team. Who We Are We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits and a matching 401(k). With no salary cap, your effort determines your paycheck! Who You Are Plumbing Installers will be responsible for all aspects of the installation of the plumbing systems in residential homes. This includes sinks, water heaters, toilets, other plumbing fixtures, as well as appliances. You will accurately diagnose plumbing problems and communicate with clients the options and upgrades that increase safety and enhance the quality/health of life f or homeowners.

Requirements

3 + years of experience with diagnostic troubleshooting, repair, and maintenance of residential plumbing, water heaters, tankless, and filtration
Strong customer service and interpersonal communication skills
Plumbing license or able to obtain within 6 months
Ability to provide repair versus replacement options to customers
Knowledge of drain machines, camera, and locater equipment
Knowledgeable and skilled in the safe use and maintenance of required tools
High School Diploma or GED
Clean driving record
Basic computer skills, ability to use an iPad to document work
Ability to speak, read, and write fluently in the English language

Responsibilities

Perform timely and accurate repairs to resolve plumbing and drain issues
Always explain to the c ustomer what service you are performing and give exact prices & gain approval before doing the work
Establish customer rapport to sell the right products and services for the c ustomer's needs and wants
Install and repair plumbing systems, equipment, and fixtures
Ensure compliance with local plumbing codes and regulations
Educate and assist customers in choosing the best finance options and maintenance plans.
Show yourself as professional and knowledgeable to win new referrals and repeat business
Maintain your truck so that it is always neat and clean on the inside and outside
Work alongside Customer Service and Dispatch team to ensure overall success of the business
Maintain detailed records of services, including documenting pictures of before and after services have been completed
Always be safety conscious both on the job and while driving
Participate actively in all training exercises, morning meetings and retreats
Train and mentor apprentices to ensure quick, accurate repairs and installations