Plumbing Field Supervisor

Apex Service Partners•Lowell, AR

17d•$62,000

About The Position

As our Plumbing Field Supervisor, you will be overseeing our installers, run warranty calls, reviewing recalls, training, and setting your plumbing team up for success. This role is 80% in the field and 20% in the office.

Requirements

3 + years of experience with diagnostic troubleshooting, repair, and maintenance of residential plumbing, water heaters, tankless, and filtration
Strong customer service and interpersonal communication skills
Journeyman license or able to obtain within 6 months
Previous experience in a leadership type role
Ability to provide repair versus replacement options to customers
Knowledge of drain machines, camera, and locater equipment
Knowledgeable and skilled in the safe use and maintenance of required tools
High School Diploma or GED
Clean driving record
Basic computer skills, ability to use an iPad to document work
Ability to speak, read, and write fluently in the English language

Responsibilities

Train your plumbing install team on best practices
Conduct ride alongs with technicians
Review the schedule alongside our dispatching team
Run warranty calls and recalls as needed
Always explain to the c ustomer what service you are performing and give exact prices & gain approval before doing the work
Establish customer rapport to sell the right products and services for the c ustomer's needs and wants
Install and repair plumbing systems, equipment, and fixtures
Ensure compliance with local plumbing codes and regulations
Show yourself as professional and knowledgeable to win new referrals and repeat business
Work alongside Customer Service and Dispatch team to ensure overall success of the business
Maintain detailed records of services, including documenting pictures of before and after services have been completed
Always be safety conscious both on the job and while driving
Participate actively in all training exercises, morning meetings and retreats
Train and mentor apprentices to ensure quick, accurate repairs and installations