PLS Customer Service Representative

Solventum•San Antonio, TX

8d•Hybrid

About The Position

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. As a(n) Customer Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

Requirements

High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution
Two (2) years of customer service experience
One (1) year of experience using Microsoft Office applications, including Word, Excel, and Outlook
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Nice To Haves

Ability to multitask and toggle between 4–5 different systems (such as dual-screen environments)
Strong typing and data entry skills
Experience working with a dialer or in a phone-based customer service environment
Ability to communicate effectively both verbally and in writing, conveying a positive, customer-focused and team-oriented attitude
Consistent adherence to work schedule commitments, ability to work with minimal supervision, and flexibility to support schedule adjustments based on call volumes or staffing needs
Ability to maintain confidentiality and exercise discretion in all business dealings
Work location: Hybrid (Job Duties allow for some remote work but require travel to a local Solventum office location at least 4 days per week each month)
Reliable transportation to and from the work location is required.

Responsibilities

Scheduling the delivery of rental units for patients’ home therapy within required timelines following order release.
Coordinating the timely return of Solventum rental units from patients after discharge so devices can be available to support the next patient in need.
Interacting with patients, home health agencies, and doctors’ offices via inbound and outbound calls, texts, and written correspondence/email to secure information needed for delivery and return of equipment.
Reviewing order notes, documents on file, prior orders, and other available resources to determine appropriate next steps for each order on the assigned worklist.
Participating in all reasonable work activities as assigned and deemed appropriate by management, including occasional overtime, to support business and patient needs.

Benefits

Solventum offers many programs to help you live your best life – both physically and financially.
To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume