Customer Support PLC

System Logistics Corporation•Asheville, NC

2d•Hybrid

About The Position

Join System Logistics Corporation– Vertique, a leader in intelligent material handling solutions, as a PLC Customer Support Engineer. In this role, you’ll become a go-to expert supporting cutting-edge automated warehouse systems used by major distribution operations around the world. As a PLC Technical Support Engineer, you’ll play a critical role in keeping customers’ operations running smoothly.

Requirements

Associate degree in Engineering or a related field (minimum)
2+ years of hands-on PLC programming experience
Solid experience with Allen-Bradley PLCs
Strong communication skills and the ability to thrive in a team environment
Proven troubleshooting skills across electrical and mechanical systems
Self-motivated approach with the ability to work independently
Willingness to work rotating shifts
Ability to travel up to 10%

Responsibilities

Test, troubleshoot, and support PLCs within our automated warehouse picking systems
Become a subject-matter expert on the System Logistics platform
Travel to customer sites during system startups to handle installation, commissioning, and testing
Diagnose, resolve, and fully document technical issues for both remote and on-site users
Work within a ticketing system to ensure complete and accurate incident documentation
Coordinate service and equipment repair to minimize downtime
Deliver an outstanding support experience by communicating clearly, listening closely, and responding effectively to customer needs
Rotate shifts, including on-call coverage one weekend every fourth week
Take on additional related responsibilities as assigned