Players Club Supervisor
Motor City Casino Hotel•Detroit, MI
36d
About The Position
The Players Club Supervisor ensures exceptional guest service, accurate account management, and efficient enrollment and promotion processing. This role supports the Players Club team by coaching staff, resolving guest concerns, and ensuring compliance with internal controls and promotional guidelines.
Responsibilities
- Supervise Players Club team members to ensure high-quality guest service and adherence to operational standards.
- Provide hands-on support with program enrollment, tier upgrades, card reprints, promotion redemption, and reward issuance.
- Train and mentor team members on Players Club policies, promotions, guest service expectations, and casino systems.
- Partner with Marketing and Player Development to support promotions, tournaments, and special events.
- Assist with reporting, analytics, and documentation of department metrics as assigned.
- Establish and maintain customer base.
- Perform additional responsibilities as assigned.
Benefits
- competitive wages
- excellent medical, dental, and vision benefits
- a generous 401(k) program
- childcare reimbursement
- complimentary meals during your shift
- vacation time
- uniforms and their cleaning will be paid for
- free on-site parking
- exclusive associate discounts
- tuition reimbursement
- opportunities for professional growth and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Amusement, Gambling, and Recreation Industries
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
