Casino Players Club Representative
About The Position
As a Players Club Representative, you will promote the success of the Choctaw Rewards Club, by informing players of benefits, offers, and special events, and assisting players with all requests. Associate must be customer-focused as they often have the first contact with new customers and frequently deal with regular casino customers. You will report to the Players Club Shift Supervisor or Department Manager. Start Rate: $17.00 per hour | Part Time | Must be able to work weekends and holidays About the Choctaw Nation The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.
Requirements
- General computer application proficiency.
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- General knowledge of casino facilities and amenities and an in-depth knowledge of casino promotions.
- Prior experience in high customer contact positions.
Responsibilities
- You will explain Choctaw Rewards Club program, promotions and other marketing information in detail to guests.
- Perform data entry tasks associated with Rewards Club card and use the Player Tracker System.
- Assist the Marketing department with multiple projects, promotions and events.
- Answer any questions and immediately resolve any guest, associate or management concerns.
- You will issue comps based on established guidelines.
- Stay informed about all marketing activities, promotions, and events.
- Maintain records to document/verify department activities.
- Maintain positive working relationship with all locations, departments, staff and vendors.
- Comply with all company regulations and policies.
- Perform other tasks as assigned.
Benefits
- Free gym membership
- Free access to employee health clinic
- Free lunch for casino & resort associates
- Earned wages access once per week for hourly Associates
- Pet insurance
- Paid vacation / sick time
- Medical / Dental / Vision
- 401(K) with company match
- College tuition reimbursement
- Short-term disability, long-term disability, and family leave
- Employee assistance program
- Employee prescription program
- CNO Paid Life Insurance
- Teladoc
- On Site Dental Clinics (Jet Dental)
- On Site Mammogram Services
- Free diabetes and hypertension monitoring benefit (Livongo)
- Accolade- Concierge Benefits Program
- Wellness Program that equals savings on health insurance cost (Virgin Pulse)
- Maternity Care Program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
