Players Club Shift Supervisor

Casino and•Tiverton, RI

10d•$22•Onsite

About The Position

The purpose of the Player’s Club Shift Supervisor is to ensure smooth operation of all daily tasks within the department, focusing entirely on superior guest service.

Requirements

Superior Customer Service skills
Some Supervisory experience
Strong public speaking and interpersonal skills
Strong computer skills including Windows, Excel and MS Office
Patience and ability to handle pressure and make decisions.
Must secure appropriate RI mandated gaming licenses

Responsibilities

Supervising shift operations of the Players Club booths. This includes staffing, stocking, providing updated and accurate information to the staff, paging, Box Office operations, bus arrivals/departures, match play coupons, logging bus details, monitoring ACSC, Kiosks and Total Promo programs, monitoring/replenishing representative’s cash banks, gift cards and gifts, printing and distributing required promotional reports, executing Promotions, adding on Bonus Play over $100 for Match Play Promotions, completing point adjustments and helping with the schedule along with posting shifts and bids.
Investigating, troubleshooting, and correcting guest issues related to Players Club accounts either in person, or via forms, letters, and phone calls.
Working closely with the Gaming department regarding guest issues, additional direction and improvements.
Working closely with and assisting the other divisions of the Marketing department
Assist with preparing and executing all Bus Tours including Monitoring the Call Center.
Sending all required emails such as but not limited to bus, match play, and promotional emails at the end of the night.
Assist with monitoring all promotional signage and ensuring changeover when appropriate.
Participating in Players Club and Marketing meetings.
Other duties as assigned.

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