Players Club Shift Manager Grant Resort Marketing

Choctaw Nation of Oklahoma•Grant, OK

About The Position

The Player’s Club Shift Manager is responsible for managing all daily operations for their assigned shift, ensuring adherence to established company standards and procedures. This role involves overseeing staff, maintaining high standards of guest service and associate relations, and collaborating with the Player’s Club Manager on scheduling and operational improvements. The manager will also handle guest and associate complaints and contribute to staffing and training recommendations.

Requirements

Knowledge in products, service and the appearance of all outlets
Knowledgeable in cost control systems and methods
Understand P&L statement and how your actions affect, improve
Excellent oral or written (legible) communication techniques
Three (3) year previous management experience

Responsibilities

Manage staff to deliver great guest service, teamwork and camaraderie.
Audit/inspect work of your team to ensure standards are met.
Ensure that the highest possible standards of guest services and associate relations are maintained and carried out in fair manner.
Monitor job performance progress of associates, provide feedback to aid the associate in developing and enhancing skills and conduct performance management.
Collaborate with Player’s Club Manager to schedule associates and ensure correct staffing levels and make adjustments accordance with guest needs while controlling labor costs to increase profits.
Recruit, select and make recommendations for staffing and training.
Talk with guests to ensure satisfaction.
Resolve any customer or associate complaints or problems according to standard conflict resolution protocol.
Provide input concerning operational deficiencies and areas in need of attention.
Perform other duties as may be assigned.