Players Club Representative - PT

Chicken Ranch Casino•Jamestown, CA

1d•$19 - $19

About The Position

As a Team Member of the Players Club team, the Players Club Representative is a CRCR Ambassador and takes personal ownership to ensure all of their actions are in the best interest of the business. The Players Club Representative is responsible for acting as a Guest Service ambassador for the Casino while enhancing the Guest's experience and assisting Guests with questions regarding promotions, player programs, and gaming.

Requirements

Strong listening and communication skills.
Problem-solving and critical thinking.
Must be able to work independently and maintain a high level of performance.
Must be able to complete tasks in a timely and efficient manner while maintaining business standards.
Demonstrates a flock mentality, focused on teamwork and collaboration with others.
Provides exceptional service to internal and external Guests while leveraging the knowledge of the position and the business, ensuring a clucktastic experience for all.
Stays engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others.
Builds lasting relationships by demonstrating honesty, integrity, and effective communication.
Driven to exceed expectations while remaining accountable and fair.
Ability to “Bawk” the chicken dance song.
Must be at least 18 years of age.
Proficient in Windows and Microsoft Office Suite.

Nice To Haves

1+ years’ experience in a Guest Service position.
Bilingual is a plus.
Willingness to travel or attend events as necessary.

Responsibilities

Meet and greet all Guests and complete all necessary steps when entering new Guests into the player tracking system.
Build Guest relations throughout every shift by talking with Guests, making them feel welcome and comfortable, and inviting them back.
Explain the benefits of the Players Club program to new and existing Guests.
Answer telephones and assist Guests with questions.
Adhere to regulatory, departmental, and organizational policies in an ethical manner and empower and require others to do the same.
Assist with the implementation of on-site promotions and events.
Accurately and efficiently performs data entry tasks associated with Players Club policies.
Communicate details of promotions, mailers, and other offers with all departments.
Register Guests for promotions, collect tickets for promotions/events, and prepare participation reports as required.
Make announcements throughout the shift, promoting Casino promotions.
Take photos of promotion and jackpot winners as necessary.
Maintain documentation for procedures, processes, and inventory management.
Handle routine Guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel.
Report Guest concerns to management in a timely manner.
Resolve all situations in a manner that maintains positive Guest relationships.
Aide Guests and Team Members as required while ensuring that all policies and procedures are strictly followed.
Craft compelling narratives and adapt messaging to diverse audiences.
Assist Guests experiencing difficulties with machines, amenities, and questions/concerns.
Communicate all CRCR amenities and events to Guests.
Other duties as assigned.