Players Club Representative - Casino Sales & Marketing
About The Position
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis) This knowledge and these skills are typically acquired through a high school diploma or equivalent. This knowledge and these abilities are typically acquired through two months of on-the-job training; or through related customer service work experience. Computer literacy with good oral and written English communication skills required. Excellent phone etiquette and guest relations skills are also required. Multi-lingual skills preferred. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.): Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery. Must successfully pass background check. Must successfully pass drug screening. Prior experience in the Gaming industry strongly preferred. Must be eighteen (18) years of age. Must be able to work holidays and weekends, as well as flexible shifts. KNOWLEDGE OF: Understanding of and experience in the property’s regional gaming market. Casino marketing functions including, but not limited to data base, advertising and branding. Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint. Pertinent federal, state, and local laws, codes, and regulations. Cash handling, marketing and sales techniques. ABILITY TO: Ability to use card punch machine and slot card computer system in order to read and understand guest information, update guest records, and identify duplicate accounts. Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience. Routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals. Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance. Communicate clearly and concisely, both orally and in writing. Operate various types of office equipment. Establish and maintain effective working relationships with those contacted in the course of work. Be flexible to work varying shifts and time schedules as needed. This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume. Thank you for choosing us as your employer of choice! If you are ready for an exciting opportunity working in a creative environment where you can bring your authentic self to work, we want to connect with you! If you're unable to find a position that matches your interest, please tell us a little about yourself, and we'll recommend jobs that match your interests. Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!
Requirements
- High school diploma or equivalent
- Two months of on-the-job training; or through related customer service work experience
- Computer literacy with good oral and written English communication skills
- Excellent phone etiquette and guest relations skills
- Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery
- Must successfully pass background check
- Must successfully pass drug screening
- Must be eighteen (18) years of age
- Must be able to work holidays and weekends, as well as flexible shifts
- Understanding of and experience in the property’s regional gaming market
- Casino marketing functions including, but not limited to data base, advertising and branding
- Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint
- Pertinent federal, state, and local laws, codes, and regulations
- Cash handling, marketing and sales techniques
- Ability to use card punch machine and slot card computer system in order to read and understand guest information, update guest records, and identify duplicate accounts
- Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience
- Routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals
- Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance
- Communicate clearly and concisely, both orally and in writing
- Operate various types of office equipment
- Establish and maintain effective working relationships with those contacted in the course of work
- Be flexible to work varying shifts and time schedules as needed
Nice To Haves
- Multi-lingual skills preferred.
- Prior experience in the Gaming industry strongly preferred.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
