Players Club Representative - Players Club
About The Position
SUMMARY Solicits and identifies new gaming guests for the Players Club program. Maintains customer information assuring the highest standards of data entry. ESSENTIAL DUTIES AND RESPONSIBILITIES May include but are not limited to: Must have an outgoing personality and be able to generate new business by signing up qualified customers for the Player’s Club. Greets and interacts with guests in the casino in a courteous and professional manner. Promotes Seminole Classic Casino by communicating with customers in an enthusiastic helpful and friendly manner. Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience. Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals. Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance. Must have a thorough understanding of the Player’s Club benefits. Maintains up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information. Creates and issues Player’s Club cards and promotes the program and related promotions. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. Maintains integrity of database by following precise standards of data entry. Ensures the protection of customer’s rewards and credit lines. Must be able to work as a team. Must be able to work under pressure and handle customer inquiries in a courteous, efficient and professional manner. Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures. Other duties as assigned.
Requirements
- Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
- Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
- Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
- Must be able to work a flexible schedule to include evenings, weekends and holidays.
- High school diploma or equivalent required.
- Ability to read and understand all Seminole Tribe of Florida policies and procedures.
- Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
- Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
- Ability to function and manage in non-standard situations where some judgment must be exercised.
- Basic computer skills required.
- Must be able to type at least 25 words per minute.
- Must apply for, obtain and remain eligible for the appropriate Seminole Tribal Gaming License.
- Must be able to stand for long periods of time and maneuver in a confined area.
- Must be able to communicate with guests in a noisy environment.
- Must be able to respond to visual and aural cues, using color monitors on computer screens, and addressing concerns or questions.
- Must be able to push and/or pull 5 lbs., lifting up to 40 lbs. on a limited basis.
Nice To Haves
- Previous commission, customer service, telemarketing or retail sales experience preferred.
Responsibilities
- Solicits and identifies new gaming guests for the Players Club program.
- Maintains customer information assuring the highest standards of data entry.
- Must have an outgoing personality and be able to generate new business by signing up qualified customers for the Player’s Club.
- Greets and interacts with guests in the casino in a courteous and professional manner.
- Promotes Seminole Classic Casino by communicating with customers in an enthusiastic helpful and friendly manner.
- Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
- Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
- Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
- Must have a thorough understanding of the Player’s Club benefits.
- Maintains up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information.
- Creates and issues Player’s Club cards and promotes the program and related promotions.
- Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
- Maintains integrity of database by following precise standards of data entry.
- Ensures the protection of customer’s rewards and credit lines.
- Must be able to work as a team.
- Must be able to work under pressure and handle customer inquiries in a courteous, efficient and professional manner.
- Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
