Players Club Representative - Players Club
About The Position
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: Under the direction of the marketing operations supervisors, solicits and identifies new gaming customers for the players' card rewards program. Exhibit conduct in accordance with all NJ DGE regulations and Hard Rock Hotel & Casino Atlantic City departmental policies and procedures. Solicit and identify new gaming customers at the Hard Rock Rewards Desk as well as on the casino floor. Generate new business by signing up qualified guests for Hard Rock Rewards. Greet and interact with guests in the casino in a courteous and professional manner. Promote Hard Rock Hotel & Casino by communicating with guests in an enthusiastic, helpful, and friendly manner. Maintain up-to-date knowledge of the player tracking system, promotions, events, entertainment, and general property information. Create and issue Hard Rock Rewards cards and promote the program and related promotions. Maintain the integrity of the database by following precise standards of data entry. Ensure the protection of customers’ rewards and credit lines. Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations. Greet buses as needed and ensure that the correct offers, for each specific bus, are properly loaded onto each patron’s Hard Rock Rewards Card. Assist with Sweepstakes, promotions, and gifts. Giveaways as needed. Greet and interact with VIP members and register them into the computer system as they enter one of two VIP lounges. Demonstrate actions and behaviors that reinforce the company's mission and values of communication, integrity, fun, respect, accountability, passion, and dedication. Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations. Other duties as assigned. Thank you for choosing us as your employer of choice! If you are ready for an exciting opportunity working in a creative environment where you can bring your authentic self to work, we want to connect with you! If you're unable to find a position that matches your interest, please tell us a little about yourself, and we'll recommend jobs that match your interests. Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!
Responsibilities
- Solicit and identify new gaming customers at the Hard Rock Rewards Desk as well as on the casino floor.
- Generate new business by signing up qualified guests for Hard Rock Rewards.
- Greet and interact with guests in the casino in a courteous and professional manner.
- Promote Hard Rock Hotel & Casino by communicating with guests in an enthusiastic, helpful, and friendly manner.
- Maintain up-to-date knowledge of the player tracking system, promotions, events, entertainment, and general property information.
- Create and issue Hard Rock Rewards cards and promote the program and related promotions.
- Maintain the integrity of the database by following precise standards of data entry.
- Ensure the protection of customers’ rewards and credit lines.
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
- Greet buses as needed and ensure that the correct offers, for each specific bus, are properly loaded onto each patron’s Hard Rock Rewards Card.
- Assist with Sweepstakes, promotions, and gifts.
- Giveaways as needed.
- Greet and interact with VIP members and register them into the computer system as they enter one of two VIP lounges.
- Demonstrate actions and behaviors that reinforce the company's mission and values of communication, integrity, fun, respect, accountability, passion, and dedication.
- Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
- Other duties as assigned.
Benefits
- Medical
- Dental
- Vision Prescription
- Life
- Accident
- Pet Legal 401K with match
- Paid Time Off
- Holiday Pay
- Free Meals
- Free Uniforms
- Free Parking
- Discounts at Hard Rock properties around the globe
- All team members are eligible to participate in the discretionary annual bonus program
- Training and Leadership development programs
- Wellness programs including onsite information and fitness seminars
- Team Member Resource Groups
- Recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
