Players Club Rep

Mistequa Casino Hotel•Chewelah, WA

1d•$17

About The Position

Performing excellent guest service is our number one goal at Mistequa Casino Hotel. The Players Club Representative will be responsible for promoting the benefits of our Players Club, be proactive at securing new sign ups to the Players Club and will work with the Players Club Supervisor in meeting all casino promotion event goals. The Players Club Representative will carry a professional and positive attitude with fellow team members and guests. Marketing department cross-training is a priority for our team success.

Requirements

Must be 18 years of age.
High School diploma or GED preferred.
Excellent guest service skills.
Ability to work independently and use good judgment.
Excellent communication skills, both oral and written, to communicate effectively with co-workers and guests.
Must be able to multi-task.
Must be able to work within a team.
Must have intermediate computer knowledge for data entry.
Must be able to operate printers, multi-line telephone and in-house microphone.
Must be 18 years of age to obtain and maintain a License B with Spokane Tribal Gaming Commission.
Attend required training sessions offered by the Casinos.
Perform the duties described in compliance with local laws and regulations.
Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member's department.
Consult Internal Control Procedures and Policy Manuals for guidance.
Report illegal activity to Security or the appropriate levels of Management.
ALL EMPLOYEES ARE REQUIRED TO SUBMIT TO A PRE-EMPLOYMENT DRUG TEST, AND AT RANDOM FOLLOWING EMPLOYMENT
ALL EMPLOYEES MUST PASS A CRIMINAL BACKGROUND INVESTIGATION AND BE ABLE TO OBTAIN A SPOKANE TRIBAL GAMING LICENSE

Responsibilities

Must be willing to work with all regulatory agencies, i.e., Gaming Commission, State, and Federal.
Must learn and ensure policies and procedures are being followed per the departments' Internal Controls.
Must adhere to the Mistequa Casino Hotel Team Member Handbook.
Must adhere to our SMILE service standards and Core Values by providing excellent guest service.
Maintain a positive and productive attitude with guests as well as fellow team members.
The representative must be proactive and identify problems, and solutions. Follow up with Players Club Supervisor.
Maintain a working knowledge of our database system to perform duties using the player tracking system. Ensure data entry is accurate and complete.
Promote the Players Club to new guests to join the Players Club.
Must have a working knowledge of the Players Club benefits and Players Club point system.
Responsible for keeping accurate and thorough departmental records and reports.
Responsible for maintaining knowledge of all casino programs, promotions, special events and all elements of casino games to advise guests.
Make announcements to promote all marketing events, promotions and other announcements as needed according to Players Club Supervisors announcement schedule.
Will assist Players Club Supervisor and Marketing Manager with special projects as needed.
Maintain a clean and clear workstation.
Responsible for stocking promotional items, such as bungee cords, club cards and other items for promotional use.
Assist in maintaining floor security by notifying Management and Security of suspicious activity.
Facilitates the flow of information by attending regularly scheduled departmental meetings.
Must be able to work shift work, holidays, weekends, and special events.
Other duties as assigned.