Lead Players Club Rep

Caesars Entertainment•St. Louis, MO

About The Position

(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for this position.) Provides superior guest service, positively effects interactions with guests and team members, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with team. Provides excellent guest service.. Creates an atmosphere of fun and excitement for guests. Assists with the execution of invitational events and promotions. Ability to adapt quickly to rapidly changing business levels and values the differences of others. Ensures that promotion/event areas are stocked with necessary supplies, decorations, and secures items at conclusion of promotion/event. Ensures collateral material for promotions and events are displayed prior to and recovered at the conclusion of each project. Tracks inventories and expenses for each assigned project. Maintains record keeping for each project including tracking reports and analysis. Displays a professional demeanor and willingness to assist guests. Constantly seeks ways to improve friendly and helpful service and reduce guests waiting time to positively impact department’s guest service ratings. Ensures integrity and confidentiality of all guest’s data. Complies with all state, federal and regulatory policies and procedures. Deliver and pick up promotional items when necessary. Acts as a role model and always present oneself as a credit to Caesars and encourage others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies. Licensed and authorized to execute promotions on the gaming floor. Perform all other job-related duties as requested. Will be responsible for the coordination and execution of all promotional programs and offerings in accordance with all regulatory approvals. This includes all aspects of coordination as listed in event checklists, and potentially hospitality events if the situation arises.

Requirements

Ability to provide superior guest service.
Ability to positively effect interactions with guests and team members.
Resiliency to deal with difficult guests in all types of business conditions.
Ability to work harmoniously with the team.
Ability to adapt quickly to rapidly changing business levels.
Values the differences of others.
Ability to track inventories and expenses.
Ability to maintain record keeping.
Ability to display a professional demeanor.
Licensed and authorized to execute promotions on the gaming floor.

Responsibilities

Provides superior guest service and positively effects interactions with guests and team members.
Demonstrates resiliency when dealing with difficult guests.
Works harmoniously with the team.
Creates an atmosphere of fun and excitement for guests.
Assists with the execution of invitational events and promotions.
Adapts quickly to rapidly changing business levels and values the differences of others.
Ensures that promotion/event areas are stocked with necessary supplies and decorations.
Secures items at the conclusion of promotion/event.
Ensures collateral material for promotions and events are displayed and recovered.
Tracks inventories and expenses for each assigned project.
Maintains record keeping for each project including tracking reports and analysis.
Displays a professional demeanor and willingness to assist guests.
Seeks ways to improve friendly and helpful service and reduce guests waiting time.
Ensures integrity and confidentiality of all guest’s data.
Complies with all state, federal and regulatory policies and procedures.
Delivers and picks up promotional items when necessary.
Acts as a role model and always present oneself as a credit to Caesars.
Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
Licensed and authorized to execute promotions on the gaming floor.
Performs all other job-related duties as requested.
Responsible for the coordination and execution of all promotional programs and offerings.