PLAYERS CLUB MANAGER

COMANCHE • Lawton, OK

2d • Onsite

About The Position

The Player’s Club Manager is responsible for player development activities, players’ club cards, direct mail promotions, and player database. The Player’s Club Manager’s performance is necessary for the casino to reach its full potential in providing a superior entertainment experience for its guests.

Requirements

• Possess a High School Diploma or equivalency to include Home School Certificate.
• Two (2) years of casino marketing experience
• One (1) year of supervisory experience in any area is required.

Responsibilities

• Directs promotional events such as drawings, giveaways, tournaments, and another customer-based reward incentive.
• Responsible for the inventory and upkeep of the guest reward database and entry of all new members and any mailings to the group.
• Assists with print, radio, television, and electronic ads for casino promotions.
• Assists staff to issue rewards club cards to customers and ensures excellent customer service.
• Identifies, develops, and researches opportunities for customer service improvements.
• Assists the Marketing Manager with the inventory of all promotional items.
• Must keep open communication with the Marketing Manager and Player’s Club Reps.
• Perform other duties as assigned.
• Supervises personnel in their day-to-day activities.
• Responsible for training employees and planning, assigning, and directing work.
• Appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 1-10 employees