Player Services Representative- Main Cage- Full Time

PENN Entertainment•Lawrenceburg, IN

About The Position

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. Prepares chip fills, credits, and transfers. Processes employee transactions and tokes. Verifies the daily drops for the Count Room. Monitors and maintains the NRT, MiMO, and Coin Max machines. Processes buys for Cage Cashier. Keeps drawer appropriately stocked throughout the current shift and for the next shift. Balances cash drawers. Ensures that the drawers are at the appropriate impress total at the beginning and end of each shift. Prepares daily bank deposits. Runs necessary reports to balance. Maintains Cage equipment. Completes all necessary paperwork according to procedure: Count sheets, buy sheets, Multiple Transaction Logs, Currency Transaction Reports, Check Log, etc. May be asked to perform the duties of a Cage Cashier as needed. Ensures compliance with company policies and all state and federal regulations. Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. Performs duties in a safe manner; reports any potential safety hazards to management staff. Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.

Requirements

Must be at least 21 years of age.
High School Diploma or equivalent required; Associate degree and/or prior banking experience preferred; or equivalent combination of education, training, and experience.
Previous Casino Cage or cash handling experience strongly preferred.
Must be mathematically inclined; ten-key calculator skills required.
Strong problem-solving, mediation, and consulting skills.
Strong written and verbal communication skills; must be fluent and literate in English.
Ability to maintain a high level of confidentiality and professionalism.
Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
Knowledgeable of state gaming regulations.
Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
Data entry/computer skills required.
Highly organized and detail oriented.
Ability to work with interruptions and divide attention among several ongoing activities, projects, or assignments.
Ability to tolerate second-hand smoke, noise, and bright lights.
Ability to work at a fast pace in often crowded/noisy environment.
Must meet professional appearance standards as prescribed by company policy.
Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.
Employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
The employee is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
The employee must be able to lift and/or move up to 50 lbs.

Nice To Haves

Associate degree and/or prior banking experience preferred.
Previous Casino Cage or cash handling experience strongly preferred.

Responsibilities

Prepares chip fills, credits, and transfers.
Processes employee transactions and tokes.
Verifies the daily drops for the Count Room.
Monitors and maintains the NRT, MiMO, and Coin Max machines.
Processes buys for Cage Cashier.
Keeps drawer appropriately stocked throughout the current shift and for the next shift.
Balances cash drawers.
Ensures that the drawers are at the appropriate impress total at the beginning and end of each shift.
Prepares daily bank deposits.
Runs necessary reports to balance.
Maintains Cage equipment.
Completes all necessary paperwork according to procedure: Count sheets, buy sheets, Multiple Transaction Logs, Currency Transaction Reports, Check Log, etc.
May be asked to perform the duties of a Cage Cashier as needed.
Ensures compliance with company policies and all state and federal regulations.
Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.
Performs duties in a safe manner; reports any potential safety hazards to management staff.
Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.

Benefits

wellness programs designed to support our team members' financial, physical, and mental well-being
day-one medical coverage
401(k) matching
annual performance bonus
Paid time off is earned according to the local policy and increases with the length of employment

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