Cashier, Cage & Player Services

Resorts World Las Vegas•Las Vegas, NV

11d

About The Position

Summary Statement: The Cashier, Cage and Player Services is responsible for accurately and securely handling a wide range of financial transactions, including cash exchanges, chip redemptions, credit services, and cashless wagering, while ensuring full compliance with Title 31, AML regulations, and internal policies. This role requires safeguarding company assets and maintaining strict confidentiality with sensitive financial and personal information. The cashier also supports guest services by enrolling players in rewards programs, assisting with mobile app navigation, and promoting casino events. Exceptional customer service, attention to detail, and adherence to gaming regulations are essential, along with the ability to thrive in a fast-paced, luxury resort environment. All responsibilities must be carried out in accordance with Resorts World Las Vegas policies and applicable gaming laws and regulations. Primary Job Duties: – Includes but is not limited to: Conduct all cage transactions including cash exchanges, chip redemptions, check cashing, credit card cash advances, purchase ticket issuance, and TITO (Ticket-In Ticket-Out) ticket processing. Issue and redeem markers in compliance with approved credit procedures; manage front money transactions including deposits, withdrawals, redemptions, and safekeeping. Perform cashless wagering transactions such as account funding, withdrawals, and balance inquiries using approved systems. Cash personal checks and process cash advances by vendor instructions and company guidelines. Verify and redeem acceptable foreign currencies. Balance assigned cash drawer and bank at the beginning and end of each shift; resolve discrepancies and reconcile daily reports and paperwork. Prepare and document all recordable transactions in accordance with company standards, Title 31, AML, and all applicable gaming regulations. Safeguard company assets including cash, chips, TITO tickets, cashless instruments, and other negotiable items. Enroll guests in the Genting Rewards program, issue player cards, and ensure accurate data entry and account updates. Provide information on promotions, reward points, tier benefits, and casino events. Support marketing and promotional events by processing entries, redemptions, and rewards. Assist guests with the Resorts World Las Vegas mobile app, including registration, login support, account linking, and navigation of features such as rewards and cashless wagering. Resolve member issues within authorized limits while maintaining brand standards and delivering courteous, professional service. Maintain a clean, safe, and organized work environment. Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc. Perform other duties as requested. Qualifications: – Includes but is not limited to: Ability to work flexible schedules, including nights, weekends, and holidays. Excellent customer service skills with a polished appearance and professional demeanor. Ability to handle large cash volumes and high-value transactions with accuracy. Ability to maintain confidentiality and discretion with sensitive financial and personal information. Working knowledge of Title 31, AML compliance, cashless wagering systems, and casino cash-handling procedures preferred. Proficient in all cage-related platforms. Must qualify for and maintain a valid gaming license. Ability to obtain and maintain full knowledge of company and departmental policies, procedures, and regulations. Preferred: Previous experience working in a large, luxury resort setting. At least six months as a Casino Cage Cashier. Working knowledge of gaming regulations. Strong understanding of fraud prevention and credit scams. Previous experience working in a large, luxury resort setting. Minimum Education and Experience: At least 21 years of age. High School Diploma or equivalent. Minimum one (1) to three (3) years cashier experience. Certificates, Licenses, Regulations: Proof of eligibility to work in the United States Ability to obtain the following: Nevada Gaming License Physical Demands: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be tolerant of varying conditions of noise level, temperature, illumination and air quality. Ability to stand, walk, bend, reach, and remain mobile for extended periods while navigating various work areas. Must be able to lift, push, pull, and transport items weighing up to 10 lbs. Requires good eye/hand coordination and visual acuity for handling transactions and reviewing documentation. Ability to understand and comply with policies, procedures, safety data sheets (SDS), and operational instructions. At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities. Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need. Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual. Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern. Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual. Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual. Welcome to Resorts World Las Vegas Careers Resorts World Las Vegas is the first integrated resort built on the Strip in over a decade, bringing bold innovation, world-class hospitality, and global luxury to the heart of Las Vegas. Developed by Genting Berhad, with international operations across the Americas, Asia, and Europe, Resorts World Las Vegas proudly partners with Hilton to feature three of its top brands: Las Vegas Hilton, Conrad Las Vegas, and Crockfords Las Vegas. Our resort spans 88 acres and includes 3,500+ guest rooms and suites, a state-of-the-art gaming floor, globally inspired dining, luxury retail, award-winning entertainment, and forward-thinking technology. At the core of our culture is a commitment to exceptional guest service, collaboration, and opportunity. Whether you’re starting your career or growing in your profession, we invite you to build your legacy with us. Resorts World Las Vegas is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Requirements

Ability to work flexible schedules, including nights, weekends, and holidays.
Excellent customer service skills with a polished appearance and professional demeanor.
Ability to handle large cash volumes and high-value transactions with accuracy.
Ability to maintain confidentiality and discretion with sensitive financial and personal information.
Working knowledge of Title 31, AML compliance, cashless wagering systems, and casino cash-handling procedures preferred.
Proficient in all cage-related platforms.
Must qualify for and maintain a valid gaming license.
Ability to obtain and maintain full knowledge of company and departmental policies, procedures, and regulations.
At least 21 years of age.
High School Diploma or equivalent.
Minimum one (1) to three (3) years cashier experience.
Proof of eligibility to work in the United States
Ability to obtain the following: Nevada Gaming License

Nice To Haves

Previous experience working in a large, luxury resort setting.
At least six months as a Casino Cage Cashier.
Working knowledge of gaming regulations.
Strong understanding of fraud prevention and credit scams.
Previous experience working in a large, luxury resort setting.

Responsibilities

Conduct all cage transactions including cash exchanges, chip redemptions, check cashing, credit card cash advances, purchase ticket issuance, and TITO (Ticket-In Ticket-Out) ticket processing.
Issue and redeem markers in compliance with approved credit procedures; manage front money transactions including deposits, withdrawals, redemptions, and safekeeping.
Perform cashless wagering transactions such as account funding, withdrawals, and balance inquiries using approved systems.
Cash personal checks and process cash advances by vendor instructions and company guidelines.
Verify and redeem acceptable foreign currencies.
Balance assigned cash drawer and bank at the beginning and end of each shift; resolve discrepancies and reconcile daily reports and paperwork.
Prepare and document all recordable transactions in accordance with company standards, Title 31, AML, and all applicable gaming regulations.
Safeguard company assets including cash, chips, TITO tickets, cashless instruments, and other negotiable items.
Enroll guests in the Genting Rewards program, issue player cards, and ensure accurate data entry and account updates.
Provide information on promotions, reward points, tier benefits, and casino events.
Support marketing and promotional events by processing entries, redemptions, and rewards.
Assist guests with the Resorts World Las Vegas mobile app, including registration, login support, account linking, and navigation of features such as rewards and cashless wagering.
Resolve member issues within authorized limits while maintaining brand standards and delivering courteous, professional service.
Maintain a clean, safe, and organized work environment.
Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
Perform other duties as requested.