Player Services Representative

Spokane Tribe Resort & Casino•Airway Heights, WA

35d•Onsite

About The Position

The Player Services Representative position is a dynamic, guest-focused sales professional responsible for promoting and selling the Sun Club Membership Program while providing exceptional guest service on the casino floor. This role combines proactive sales techniques with comprehensive guest assistance to enhance the overall casino experience.

Requirements

High School Diploma or equivalent required
Minimum of two (2) years of experience in sales or guest service, preferably in a casino environment
Proven track record of meeting or exceeding sales targets
Excellent interpersonal and communication skills, with the ability to build rapport quickly
Strong persuasion and negotiation abilities
Ability to work in a fast-paced, high-energy environment
Proficiency in Microsoft Office and casino management software
Strong verbal and written communication and interpersonal relationship skills; read, write, and speak English fluently.
Flexible availability to work nights, weekends, and holidays as needed
Outstanding problem-solving skills and the ability to think on your feet
Positive attitude and enthusiasm for creating an excellent guest experience
Knowledge of responsible gaming practices and the ability to promote them
Employment is contingent on receiving and maintaining adequate licensing, including any required gaming license.
Attend required training sessions offered by the Spokane Tribe Casino.
Perform the duties described in compliance with local laws and regulations.
Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Casino.
Take the necessary steps to ensure minors are not encouraged or permitted to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco products.
Refer to the Internal Control System and Policy Manuals for guidance.
Take the appropriate steps to report exceptions, fraud, acts of wrongdoing, and potential violations of regulations or internal controls to the appropriate levels of management.
Uphold high standards of ethical behavior, demonstrate an understanding of the impacts of problem gambling, and have knowledge of the Casino's programs to address problem gambling.
Establish rules for promotions and events that conform to Casino policies and regulatory requirements.

Responsibilities

Actively promote and sell the benefits of the Sun Club Membership Program to potential members, highlighting exclusive perks and rewards
Maintain a visible and mobile presence on the casino floor, identifying guests playing without a card and offering Sun Club membership services and assistance
Approach and engage guests proactively, serving as a knowledgeable resource for all casino-related inquiries
Guide guests through kiosk transactions, providing clear instructions and troubleshooting support Explain Sun Club membership tiers, point accrual, and redemption processes in detail
Meet or exceed established quotas for new member sign-ups
Assist with PIN resets and other account-related issues
Assist in the setup, execution, and tear down of all marketing promotions and player events
Perform regular data cleansing activities on the player database, including verifying and updating player contact information, identifying and merging duplicate player records, and conducting periodic audits to ensure data accuracy and consistency
Distribute complimentary items based on gaming activity and program guidelines
Participate in telemarketing efforts to promote events and gather guest feedback, as directed.
Remain informed about Spokane Tribe Resort & Casino's offerings, promotions and upcoming events
Other duties as assigned