Player Services Representative
About The Position
As a Player Services Representative, you will be the face of guest interaction on the casino floor. You’ll handle cash transactions, troubleshoot minor machine issues, and promote current events and amenities. Your role includes maintaining a clean and organized gaming area, staying informed about promotions, and ensuring compliance with gaming regulations. This position requires a proactive, guest-focused attitude and the ability to thrive in a fast-paced, high-energy environment. For more than two decades, Cherokee Casino has been Oklahoma’s premier destination for gaming, live entertainment and extraordinary experiences. The brand currently owns and operates nine properties across Northeastern Oklahoma. Each features its own unique offerings yet all share in Cherokee Casino's commitment to quality. Guests can enjoy slots and table games, multiple hotels, a delicious array of dining options, live entertainment from local and national acts, horse racing, golf, a KOA campground, meeting and event space, and monthly promotions. Cherokee Casino also offers players impressive perks and benefits through One Star Rewards. As the brand continues to expand its offerings and footprint, Cherokee Casino remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home. Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country. As the gaming and hospitality business of the Cherokee Nation, CNE owns and operate a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss. More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home. We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special.
Requirements
- Proactive, guest-focused attitude
- Ability to thrive in a fast-paced, high-energy environment
Responsibilities
- Handle cash transactions
- Troubleshoot minor machine issues
- Promote current events and amenities
- Maintain a clean and organized gaming area
- Stay informed about promotions
- Ensure compliance with gaming regulations
Benefits
- Choose from top-notch health plans
- 24/7 Telemedicine access
- On-site health clinics (at select locations)
- Generous 401(k) match
- Paid vacation
- Paid sick time
- Bereavement
- Paid holidays
- Flexible spending accounts
- Maternity/paternity leave
- Voluntary benefits for added peace of mind
- Incentives based on performance
- Refer friends and get rewarded
- Discounts
- Holiday appreciation gifts
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
Number of Employees
11-50 employees
