Player Services Cashier

PENN Entertainment • Bossier City, LA

1d

About The Position

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. General Accountabilities: Handles financial transactions including but not limited to performing credit checks, release of jackpot payments, exchanging cash for casino tokens, and cashing checks. Determines customer qualifications for PennPlay members admission by reviewing player information based upon established criteria, opens new player accounts, issues replacement cards, and merges duplicate accounts. Accounts for all transactions and balancing of books to ensure accuracy of casino revenue. Handles all guest questions and concerns to provide exceptional guest service. Ensures that the cash drawer is balanced at all times and makes exchanges with the vault when necessary. Effectively communicate the benefits of Players Club membership to all guests. Maintain comprehensive knowledge of all current and upcoming promotions, events and unique offers throughout the property and effectively communicate to guests. Fulfill all promotional offers to be redeemed at the club, including coupons, prizes, redemptions, entertainment tickets and drawing tickets. Operate point of sale register handling cash and credit cards accurately for entertainment ticket sales. Participate and assist in any needed capacity with all casino and property-wide events.

Requirements

• High School Diploma or equivalent required
• Must be 21 years or older.
• General cashiering or prior money handling experience
• Basic math skills
• Ability to stand, lift, walk, bend, and stoop throughout duration of shift.
• Must be able to obtain LA gaming license.
• Excels both independently and as part of a team.
• Ability to tolerate second-hand smoke, noise, and bright lights.
• Ability to work at a fast pace in often crowded/noisy environment.

Nice To Haves

• Six months to one year of customer service experience preferred.
• 10 key experience a plus.

Responsibilities

• Handles financial transactions including but not limited to performing credit checks, release of jackpot payments, exchanging cash for casino tokens, and cashing checks.
• Determines customer qualifications for PennPlay members admission by reviewing player information based upon established criteria, opens new player accounts, issues replacement cards, and merges duplicate accounts.
• Accounts for all transactions and balancing of books to ensure accuracy of casino revenue.
• Handles all guest questions and concerns to provide exceptional guest service.
• Ensures that the cash drawer is balanced at all times and makes exchanges with the vault when necessary.
• Effectively communicate the benefits of Players Club membership to all guests.
• Maintain comprehensive knowledge of all current and upcoming promotions, events and unique offers throughout the property and effectively communicate to guests.
• Fulfill all promotional offers to be redeemed at the club, including coupons, prizes, redemptions, entertainment tickets and drawing tickets.
• Operate point of sale register handling cash and credit cards accurately for entertainment ticket sales.
• Participate and assist in any needed capacity with all casino and property-wide events.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees