2026 US Open Player Operations Staff

USTA National Tennis Center • Queens, NY

7h • $19 • Onsite

About The Position

It takes the most talented people to put on the world’s greatest tennis event. The US Open Tennis Championships is one of the highest-attended annual sporting events in the world. Each year, for three weeks in the late summer, the US Open is the focus of the sports & entertainment universe. Passionate fans from around the world come to NYC to be a part of the event that has redefined 'spectacular' and has become a worldwide pop-culture destination. With more than 1 Million on-site visitors, 224 million television viewers worldwide, close to 40 million online visits and more than 3 billion social media engagements in 2025, why not come and enjoy the thrill and excitement of working with our team? We are seeking individuals to work in our Player Services Areas to play a crucial part in crafting the 2026 US Open player experience!

The Player Services Areas team strives to provide excellent customer service to all US Open players and their teams during the tournament, and works behind-the-scenes to ensure a seamless operation. This is a single application and process for all of the areas listed below, and if selected, candidates will be placed into one specific area for the duration of the tournament.

Requirements

• Team-Oriented : Able to work well independently and collaboratively as part of a team.
• Detail Oriented : Focused on the little things that make a big difference.
• Interpersonal skills : Strong communication and people skills, and can interact with players, staff, and other tournament participants professionally and respectfully.
• High Energy & Strong Work Ethic : Ready to take on long hours and the demands of a tournament environment.
• Dynamic & Positive : Approaches challenges with a “can-do” attitude and remains calm and positive, even in high-pressure situations.
• Tournament Commitment : Must be available to work every day of the tournament from August 18 to September 13, including weekends. (7 days per week)

Responsibilities

• Assist with managing daily practice court reservations and track court usage.
• Support the smooth operation of the practice courts by ensuring players' needs are met and the courts are kept clean and ready for use.
• Apply critical problem solving skills in a fast-paced environment.
• Assist with ensuring practice courts are tidy, and ready for use.
• Restock the practice courts with towels and water.
• Assist with drying the courts when necessary.
• Maintain the overall cleanliness, and presentation of the player locker rooms.
• Ensure that the locker room is stocked and organized, providing players with a welcoming and comfortable environment.
• Assist players and their teams within the locker room, practicing strong customer service skills
• Ensure the safety and security of the fitness center equipment.
• Maintain the cleanliness and organization of the fitness center, ensuring it is a safe and welcoming environment for the players.
• Exercise strong customer service skills in interacting with players as they enter the gyms
• Escort players to and from match courts, practice areas, and other designated locations on the tournament grounds.
• Maintain a calm and professional demeanor while providing a smooth and efficient experience for players navigating the grounds.
• Provide customer service at each Concierge Desk location, assisting players with general enquiries related to the US Open and its operations, while maintaining tidiness of the Player Lounge.
• Greet and welcome players at the Player Entry point, serving as a first touchpoint for any general enquiries, while maintaining tidiness of the Player Garden.
• Carry out the servicing of the stadium court Player Boxes on a daily basis, working closely with the Player Concierge Supervisor to monitor match cadences and turnovers.
• Assist with Garden Parties, Gifting Suite, and Ticketing operations as and when required.
• Serve as the primary point of contact for players participating in our player appearance program.
• Taking direction from the Supervisor to manage player appearances with precision and ensuring a seamless and positive experience for both the player and client.
• Act as the host by introducing the player to groups of high touch suite clients, fostering an atmosphere of exclusivity while maintaining a poised, professional demeanor at all times, and showcasing strong knowledge of the sport and its history.
• Proactively "read the room" to monitor guest interactions, redirecting focus or intervening when necessary to ensure a positive experience for all stakeholders.
• Coordinate the timely delivery and retrieval of wheelchairs to match courts based on the schedule, while logging all equipment movement to and from the storage tent.
• Organize and maintain the storage area to ensure equipment is handled carefully, stored securely, and kept in peak condition for safe, efficient access.
• Assist the Tent Manager with daily operations and end-of-day securing procedures, providing broader support to the Wheelchair Operations team as needed.

Benefits

• Uniforms: Employees will be provided with uniforms to ensure a professional and cohesive team appearance.
• Daily Meal Allowance: A meal allowance will be loaded onto your credentials each workday, allowing you to enjoy meals on-site during your shift.
• Exciting Work Environment: Be part of a dynamic team at a world-class venue, contributing to an unforgettable experience for players, staff, and fans.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees