Player Engagement Operations Associate

PGA of America•Frisco, TX

About The Position

Join a team of proud, passionate, and caring people that together share their diverse talents and backgrounds to serve our members and grow the game of golf. Being at the PGA of America means you are supported, respected, and appreciated for your contributions. Responsible for leading field operations and communications across all Player Engagement products in close alignment with the Player Engagement Consultants, 41 PGA Sections, Player Engagement Department, and the Member & Section Operations team. Success will be determined by the achievement of North Star goals and the growth of key performance indicators for all department priorities.

Requirements

Bachelor’s Degree (B.A.) in sports management, business, professional golf management, marketing or related field or equivalent combination of education, training, and experience.
Seven years experience in program management and industry, PGA of America and/or PGA Section operations
Five years of Team Management experience
Must have knowledge of the youth sports and golf industries.
Knowledge of Google Workspace.
The ability to travel up to 25%.
This position is not eligible for immigration sponsorship.

Nice To Haves

PGA Professional preferred
Strong interpersonal and relationship building with golf/sports industry organizations strongly preferred.

Responsibilities

Oversee the operational and communication needs of the Player Engagement Department overall and the Player Engagement Consultant team specifically.
Develop and implement the department's annual communications plan.
Lead department operational responsibilities including finance, meetings, and events.
Collaborate with internal and external partners, including Media, Brand, Creative, Finance, Marcom, Technology, and PR Firm.
Lead the strategy and execution of projects required to support field operations, including: Project management for field resources and needs Communications and materials (outlined below) Internal working groups Product-specific resources from the product team Competitions on-site event support
Create and implement consistent messaging & communications for the field team, including: Programming materials Section and Chapter presentations Town Hall and Webinar Support SBO Strategic Funding Player Engagement Value Tracker PGA Magazine
Create and implement consistent messaging & communications for the Player Engagement department overall, including: Brand consistency across all programs Coach & Player registration experience Coach & Player Post-registration experience - confirmation, welcome, next steps information Coach & Player newsletter strategy Annual website content Marketing collateral, including print, social, and digital Section/partner/sponsor cross-promotion Industry activations Intercom series/workflows Brand ambassadors
Track the long-term engagement of golfers throughout the programming pathway
Player Engagement Department Operations: Finance / budgeting PGA Show Annual Meeting Department meetings Department event calendar Review PR strategy Section/Industry Opportunities
SHARED VALUES Embody the organization's shared values and help ensure the organization's values-based culture thrives by proactively identifying and addressing any shared values challenges and opportunities impacting you and your team. Keep Leadership aware of the pulse of the workforce; recognizing, discussing, and addressing any cultural concerns.
INCLUSIVE STATEMENT Contribute to a respectful and inclusive team environment by welcoming and respecting others’ beliefs, backgrounds, identities, abilities, and individuality to help ensure a supportive and engaging experience for Association Members, partners, customers, and guests. PGA of America respects the uniqueness of each employee and offers everyone the means to find their place and thrive.